Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Pamela Perkins

Pamela Perkins

Hockley,TX

Summary

Proven professional with a track record of enhancing client relationships and workload management, notably at Nordstrom. Excelled in delivering exceptional customer service and maintaining safety compliance, achieving increased loyalty through effective problem-solving. Skilled in deadline adherence and data management, demonstrating a balance of hard and soft skills to drive business success.

Overview

27
27
years of professional experience

Work History

Independent Contractor

Shipt
03.2019 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business.
  • Developed and maintained strong working relationships and trust with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire personal shopping experience, keeping them informed of out of stock items and offering comparable substitutions hence building trust by being efficient.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Home Daycare Provider

Self Employed Web
10.2009 - 03.2019
  • Offered small children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
  • Treated basic first aid needs such as cleaning and bandaging minor cuts.

Customer Service Representative

Nordstrom
02.2004 - 07.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

State Bar Of Texas Law Practice Management
02.1998 - 01.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate Of Applied Business - Business Administration

Meridian Community College
Meridian, MS
05.1990

Diploma - Graduation Requirements

Meridian High School
Meridian, MS
05.1988

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance

Timeline

Independent Contractor

Shipt
03.2019 - Current

Home Daycare Provider

Self Employed Web
10.2009 - 03.2019

Customer Service Representative

Nordstrom
02.2004 - 07.2008

Administrative Assistant

State Bar Of Texas Law Practice Management
02.1998 - 01.2004

Associate Of Applied Business - Business Administration

Meridian Community College

Diploma - Graduation Requirements

Meridian High School

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Pamela Perkins