Pamela Phillips
DUNNELLON,FL
Summary
Dynamic Key Holder with extensive experience at Dollar General Store, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring new employees, enhancing team performance and customer satisfaction. Recognized for resolving complaints effectively, fostering loyalty, and driving sales through exceptional engagement.
Overview
4
4
years of professional experience
Work History
Key Holder
Dollar General Store
Citrus Springs, FL
10.2023 - 11.2024
- Assisted in opening and closing store operations, ensuring compliance with security protocols.
- Managed cash register and processed customer transactions accurately and efficiently.
- Trained new employees on store procedures, enhancing team performance and customer service skills.
- Maintained inventory levels by organizing stockroom and conducting regular counts.
Key Holder
Dollar General Store
Sanit Port Lucie Fl
01.2021 - 09.2023
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
Education
High School Diploma -
Lakeview High School
Rossville, GASkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
Timeline
Key Holder
Dollar General Store
10.2023 - 11.2024
Key Holder
Dollar General Store
01.2021 - 09.2023
High School Diploma -
Lakeview High School