Pamela Ramirez
Marshalltown
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at First Interstate Bank. A team player always seeking to learn and improve. Exhibits a strong variety of versatile skills.
Overview
7
7
years of professional experience
Work History
Teller II
First Interstate Bank
02.2023 - 10.2025
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Resolved complex account inquiries, delivering knowledgeable support to customers promptly.
- Achieved cash drawer accuracy by adhering to banking regulations with zero discrepancies.
- Increased customer engagement by promoting bank products and services effectively.
- Trained new tellers, contributing to improved team accuracy and efficiency.
- Updated knowledge of bank procedures to enhance customer experience and compliance.
Front Desk Receptionist
Holiday Inn Express & Suites
04.2019 - 09.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated scheduling of appointments and meetings for staff and clients efficiently.
- Maintained accurate records of guest interactions in the property management system.
Education
Associate of Applied Science - Business Administration
Marshalltown Community College
Marsalltown05-2027
High School Diploma -
Marshalltown High School
Marshalltown, IA05-2016
Skills
- Excellent customer service
- Strong work ethic
- Exceptional professionalism
- Excellent time management skills
- Attentive to detail
- Strong software technology skills
- Strong communication skills
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Teller II
First Interstate Bank
02.2023 - 10.2025
Front Desk Receptionist
Holiday Inn Express & Suites
04.2019 - 09.2022
Associate of Applied Science - Business Administration
Marshalltown Community College
High School Diploma -
Marshalltown High School