Overview
Work History
Education
Skills
Timeline
Generic

Pamela Reeves

Las Vegas,NV

Overview

15
15
years of professional experience

Work History

PBX Hotel Operator

Aria/ MGM
11.2010 - 10.2016
  • Operated multi-line PBX system to manage inbound and outbound calls efficiently.
  • Provided exceptional customer service by addressing guest inquiries and concerns promptly.
  • Coordinated with various hotel departments to relay important messages and requests effectively.
  • Utilized hotel management software to log calls and track guest interactions accurately.
  • Assisted in training new staff on PBX operations and customer service protocols.

Sales Manager

Zappos.com
05.2004 - 10.2014
  • Developed and implemented sales strategies to enhance customer engagement and satisfaction.
  • Analyzed sales data to identify trends, optimize inventory levels, and improve product offerings.
  • Collaborated with marketing teams to create promotional campaigns that increased brand visibility and sales.
  • Trained and mentored junior sales staff on best practices for customer interactions and product knowledge.
  • Managed daily operations of the sales team, ensuring alignment with company goals and objectives.

Real Estate Assistant

Century 21
04.2002 - 09.2004
  • Assisted agents in preparing property listings and marketing materials.
  • Coordinated open houses and client appointments, enhancing customer engagement.
  • Managed administrative tasks, ensuring timely communication with clients and vendors.
  • Utilized CRM software for tracking leads and maintaining client databases.
  • Prepared transaction documents, ensuring compliance with real estate regulations.
  • Conducted market research to support pricing strategies and competitive analysis.

Education

Associate Of Arts - Business Administration And Management

Santa Monica College
Santa Monica, CA
06.1982

Skills

    Customer service

Timeline

PBX Hotel Operator

Aria/ MGM
11.2010 - 10.2016

Sales Manager

Zappos.com
05.2004 - 10.2014

Real Estate Assistant

Century 21
04.2002 - 09.2004

Associate Of Arts - Business Administration And Management

Santa Monica College

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Pamela Reeves