Pamela Reeves
Las Vegas,NV
Overview
15
15
years of professional experience
Work History
PBX Hotel Operator
Aria/ MGM
11.2010 - 10.2016
- Operated multi-line PBX system to manage inbound and outbound calls efficiently.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Coordinated with various hotel departments to relay important messages and requests effectively.
- Utilized hotel management software to log calls and track guest interactions accurately.
- Assisted in training new staff on PBX operations and customer service protocols.
Sales Manager
Zappos.com
05.2004 - 10.2014
- Developed and implemented sales strategies to enhance customer engagement and satisfaction.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product offerings.
- Collaborated with marketing teams to create promotional campaigns that increased brand visibility and sales.
- Trained and mentored junior sales staff on best practices for customer interactions and product knowledge.
- Managed daily operations of the sales team, ensuring alignment with company goals and objectives.
Real Estate Assistant
Century 21
04.2002 - 09.2004
- Assisted agents in preparing property listings and marketing materials.
- Coordinated open houses and client appointments, enhancing customer engagement.
- Managed administrative tasks, ensuring timely communication with clients and vendors.
- Utilized CRM software for tracking leads and maintaining client databases.
- Prepared transaction documents, ensuring compliance with real estate regulations.
- Conducted market research to support pricing strategies and competitive analysis.
Education
Associate Of Arts - Business Administration And Management
Santa Monica College
Santa Monica, CA06.1982
Skills
Customer service
Timeline
PBX Hotel Operator
Aria/ MGM
11.2010 - 10.2016
Sales Manager
Zappos.com
05.2004 - 10.2014
Real Estate Assistant
Century 21
04.2002 - 09.2004
Associate Of Arts - Business Administration And Management
Santa Monica College