Pamela Russell
Ypsilanti
Summary
Dynamic Clinical Coordinator at Trinity Health IHA Medical Group, adept at enhancing patient care through streamlined processes and effective staff development. Proven track record in clinical leadership and training program development, fostering interdisciplinary collaboration and optimizing resource allocation to improve patient satisfaction and care delivery efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Trinity Health IHA Medical Group
10.2012 - Current
- Mentor new clinical staff members for proper onboarding and orientation processes.
- Work closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Develop strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Created weekly schedules for medical assistant's, taking into account sick days and vacation time.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
Education
Central
Austin06-1981
Skills
- Staff scheduling
- Clinical leadership
- Clinical documentation
- Developing training programs
- Staff development
- Patient services management
- Patient confidentiality
- Patient relationship management
- Clinical supervision
- Patient care
- HIPAA compliance
- Clinical instruction
- Direct patient care
- HIPAA compliant
- Clinical inventory control
- Department supply management
- Clinical staff support
Accomplishments
- Earned "Nomination for IHA Cares Star Award" for Demonstrating the CARE Values.
- Participated in Clinical Quality .
- Participated in FM/IM FIT.
- Managed and tracked certification and re-certification schedules for 12 staff.
- Supervised team of 12 staff members.
Certification
- Crucial Conversations 8/2018
- The Customer 5/2019
- Leadership Orientation 2018
- CPR Certification 1/2024
- Our Experience 2024
Timeline
Clinical Coordinator
Trinity Health IHA Medical Group
10.2012 - Current
Central
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