Pamela Shaw
Gainesville,FL
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
14
14
years of professional experience
Work History
Store Manager
Dollar General
Gainesville, Florida
02.2023 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Developed relationships with suppliers to negotiate better prices.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Assembly Technician
M&C Assemblies
Gainesville, FL
12.2019 - Current
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Maintained clean workstation, equipment and text fixtures in safe condition.
- Conducted visual inspections and checked for product defects.
- Operated air, manual, and hydraulic tools to put together and align assemblies.
- Fit, built and reconstructed various products, including grills and patio furniture.
- Formed assemblies and subassemblies using basic and advanced tools.
Customer Service Supervisor
Wawa Convenience Store
Gainesville, FL
11.2021 - 01.2023
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Addressed customer inquiries to increase customer satisfaction ratings.
Store Manager
Circle K
Summerfield, FL
03.2011 - 12.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Education
BBA - Business Administration
American InterContinental University
Schaumburg, IL04-2025
Associate of Arts - Business Administration And Management
American InterContinental University
Schaumburg, IL11.2023
Cosmetology
C.T.A.E
Ocala, FL05.2010
Corrections
Collage of Central Florida
Ocala, FL11.2006
High School Diploma -
Lake Weir High School
Ocala, FL05.2002
Skills
- Shift checklists
- Employee training
- Sales professional
- Risk management
- Outstanding communication skills
- Operational budgeting
- Team-oriented
- Employee supervision and motivation
- Store opening and closing procedures
- Retail inventory management
- Store operations oversight
- Assembly processes
- Experience working assembly line
- Ability to repair equipment
- Computer proficient
- Quick leaner
- Listening skills
- Self motivated
- Problem soling skills
- Order processing
- Hourly shift management
- Promotional planning
- Personnel development
- Retail merchandise quality standards
- Inventory management
- Customer relations
- Verbal and written communication
- Customer service management
- Process improvements
- Employee engagement
- Inventory oversight
- Bank deposit procedures
- Talent recruitment
- Problem-solving
- Accurate money handling
Timeline
Store Manager
Dollar General
02.2023 - Current
Customer Service Supervisor
Wawa Convenience Store
11.2021 - 01.2023
Assembly Technician
M&C Assemblies
12.2019 - Current
Store Manager
Circle K
03.2011 - 12.2019
Associate of Arts - Business Administration And Management
American InterContinental University
Cosmetology
C.T.A.E
Corrections
Collage of Central Florida
High School Diploma -
Lake Weir High School
BBA - Business Administration
American InterContinental University