Open To Work
Pamela Sheppard
Macy’s
SAINT LOUIS,Missouri
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Sales Associate
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
SAINT LOUIS, MissouriSt Louis, MO
Open to relocation:
No
Important To Me
Flexible work hours4-day work week
13
years of professional experience
Dynamic Sales Associate with proven success at Macy’s, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in teamwork and time management, I consistently increased sales revenue by building strong customer relationships and utilizing suggestive selling techniques. Committed to delivering results in fast-paced retail environments.
Work History
Sales Associate
13 Years- Processed transactions accurately and efficiently at point-of-sale systems
- Maintained visual merchandising standards to promote seasonal promotions
- Collaborated with team members to ensure inventory levels met customer demands
- Resolved customer inquiries and complaints to improve satisfaction ratings
- Executed daily restocking tasks to maintain organized sales floor
- Supported promotional events by setting up displays and engaging with customers
- Provided training and mentorship to new associates on store operations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Fashion Marketing
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Timeline
Sales Associate
Macy’s
09.2000 - 09.2013Read More
Richland College
Bachelor of Science from Fashion Marketing
Read More