Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Simmerman

Palm Bay

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

8
8
years of professional experience

Work History

Server

Carrabba’s
Palm Bay
04.2023 - Current
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and food recommendations.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Managed table settings and maintained cleanliness throughout the restaurant.
  • Handled guest inquiries and resolved complaints professionally.
  • Trained new servers on restaurant procedures and service standards.
  • Maintained knowledge of daily specials and promotions for customer engagement.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Server

Squid lips overwater grill
Melbourne
01.2018 - 03.2023
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and food recommendations.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.

Receptionist

Avtec Homes
Palm Bay
01.2019 - 09.2020
  • Managed front desk operations and maintained a welcoming environment for visitors.
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Scheduled appointments and coordinated meetings for team members effectively.
  • Assisted in managing office supplies and inventory for daily operations.

Education

04-2026

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Problem solving
  • Time management
  • Conflict resolution
  • Food safety knowledge
  • Food delivery
  • Take-out service
  • Supply restocking
  • Positive guest interactions
  • Professional appearance
  • Sales techniques
  • Regulatory compliance
  • Multitasking and organization
  • Hospitality service expertise
  • Memory retention
  • Table bussing
  • Customer feedback management
  • POS operation
  • Point of sale (POS) system operations
  • Food sales and promotion
  • Table resetting
  • Effective customer upselling
  • High volume dining
  • Upselling techniques
  • Table setting knowledge
  • Shift management
  • Dining area maintenance

Timeline

Server

Carrabba’s
04.2023 - Current

Receptionist

Avtec Homes
01.2019 - 09.2020

Server

Squid lips overwater grill
01.2018 - 03.2023

Pamela Simmerman