Pamela Singleton
Hazlehurst,MS
Summary
Results-driven professional with over four years of experience in customer service and branch operations. Skilled in training and mentoring teams to improve efficiency, ensure compliance, and elevate customer service standards.
Overview
9
9
years of professional experience
Work History
Head Teller
Copiah Bank
Hazlehurst, MS
07.2023 - Current
- Supervised daily cash handling and reconciliation processes.
- Trained and mentored junior tellers on customer service protocols.
- Ensured compliance with banking regulations and internal policies.
- Assisted in resolving complex customer inquiries and disputes efficiently.
Customer Service Representative
Mississippi Title Loans
Brookhaven, MS
09.2021 - 07.2026
- Resolved customer inquiries and issues efficiently using company protocols and systems.
- Provided product information and guidance to enhance customer satisfaction and loyalty.
- Processed loan applications accurately, ensuring compliance with company policies.
- Trained new team members on customer service best practices and operational procedures.
Customer Service Representative
Community Choice Financial
Crystal Springs, MS
05.2017 - 09.2022
- Implemented process improvements that streamlined workflow and reduced response times.
- Assisted in developing FAQs and training materials for enhanced team performance.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Led initiatives to improve call handling efficiency, significantly increasing customer retention rates.
Education
High School Diploma -
Hazlehurst High School
Hazlehurst, MSSkills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
Timeline
Head Teller
Copiah Bank
07.2023 - Current
Customer Service Representative
Mississippi Title Loans
09.2021 - 07.2026
Customer Service Representative
Community Choice Financial
05.2017 - 09.2022
High School Diploma -
Hazlehurst High School