Pamela Smith
Atlanta,GA
Summary
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
9
9
years of professional experience
Work History
Insurance Agent
D&H Tax Service
03.2017 - 12.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Tow Truck Dispatcher
MAS Towing
01.2017 - 01.2021
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
Tow Truck Driver
MAS Towing
01.2016 - 01.2021
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Education
Associate of Arts -
Atlanta Technical College
Atlanta, GA05-1980
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
D&H Tax Service
03.2017 - 12.2024
Tow Truck Dispatcher
MAS Towing
01.2017 - 01.2021
Tow Truck Driver
MAS Towing
01.2016 - 01.2021
Associate of Arts -
Atlanta Technical College
Similar Profiles
Luis SantosLuis Santos
Tax preparer-office manager at AC Tax service and KNL Tax ServiceTax preparer-office manager at AC Tax service and KNL Tax Service
Sameed Bin IqbalSameed Bin Iqbal
Junior Tax Accountant at E Tax Income Tax ServiceJunior Tax Accountant at E Tax Income Tax Service
Tammy Mac CueTammy Mac Cue
Assistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax ServiceAssistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax Service
Anderson AmaroAnderson Amaro
Air Duct Cleaning Technician at Self-employed / ContractorAir Duct Cleaning Technician at Self-employed / Contractor
Alicia Duvall, MSN, RNAlicia Duvall, MSN, RN
Director, Medical Oncology & Infusion at Wellstar Health SystemDirector, Medical Oncology & Infusion at Wellstar Health System