Pamela Spruill
Coral Gables
Summary
Detail-oriented server with 15+ years of experience providing exceptional service to guests in upscale restaurants, catering events, and hotels. Proven track record in managing multiple tasks, upselling, and ensuring timely delivery of food and beverages. Possess a strong knowledge of menu items, ingredients, and preparation techniques. Skilled in customer service, bartending, and catering. Hold a food handler certificate.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server
Warren moore Events catering
Miami
08.2024 - Current
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
- Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables
- Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
Server
Gianni's @Versace Mansion
South Beach
04.2019 - 08.2024
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
Server Bartender
Sonesta Hotel
Coconut Grove
10.2018 - 04.2019
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
Server
Bill Hansen Catering
Miami
10.2017 - 10.2018
- Server for upscale catering events at various venues around the city
Server/Bartender/ trainer
Grove Isle Resort & Spa
10.2014 - 10.2017
- Company Overview: Upscale restaurant in water serving members and guests
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Implemented upselling techniques resulting in an increase in average check size by XX%
- Upscale restaurant in water serving members and guests
Server
Brava by Brad Kilgore
Miami
10.2016 - 03.2017
- Company Overview: Server for upscale Adrienne Arscht center restaurant
- Demonstrated extensive knowledge of menu items, ingredients, and preparation techniques to answer guest questions and make recommendations
- Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
- Server for upscale Adrienne Arscht center restaurant
Server
Palm Beach Country Club
Palm Beach
03.2011 - 09.2014
- Server and trainer for dining room service as well as large banquets, private dinners and cocktail dinners
- Knew guests by name and accommodated according to each member of this very prestigious and exclusive club
Server, Bartender and Trainer
Bizaare ave cafe
Lake Worth
12.2011 - 02.2013
- Company Overview: Served eclectic cuisine in a unique atmosphere
- Mixed flavored martinis and mojitos for fun festive bar
- Served eclectic cuisine in a unique atmosphere
Server, Trainer, Cocktail Server, and Banquet Server
Omphoy Oceanfront Resort
Palm Beach
10.2009 - 11.2011
- Company Overview: For upscale service at Michelle Bernstein Restaurant in beautiful hotel setting
- Developed strong product knowledge of menu items including ingredients, cooking methods, portion sizes etc
- Allowing for effective recommendations based on customer preferences
- For upscale service at Michelle Bernstein Restaurant in beautiful hotel setting
Server/Bartender
Charley's Crab
Palm Beach
12.2004 - 05.2008
- Service was fine dining style including wine and champagne service as well as tableside lobster service, fish deboning, tableside salad service, large parties and banquets
Server
Bonefish Grill
Greensboro
10.2002 - 04.2004
- Specializing in large parties and special occasions, excellent upseller in a fast paced environment
Server
Sheraton Four Seasons
Greensboro
01.1998 - 05.2002
- For various bars around the hotel
- Also assisted with roomservice and banquets
- Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
Education
Associate's degree - Psychology
University of North Carolina at Greensboro
Greensboro, NC06.2000
Skills
- Serving Experience
- Restaurant Experience
- Catering
- Banquet Experience
- Bartending
- Customer service
- POS
- Upselling techniques
- POS operation
- Menu knowledge
- Tableside etiquette
- Positive and professional
Certification
Food Handler, Food handler certificate
Timeline
Server
Warren moore Events catering
08.2024 - Current
Server
Gianni's @Versace Mansion
04.2019 - 08.2024
Server Bartender
Sonesta Hotel
10.2018 - 04.2019
Server
Bill Hansen Catering
10.2017 - 10.2018
Server
Brava by Brad Kilgore
10.2016 - 03.2017
Server/Bartender/ trainer
Grove Isle Resort & Spa
10.2014 - 10.2017
Server, Bartender and Trainer
Bizaare ave cafe
12.2011 - 02.2013
Server
Palm Beach Country Club
03.2011 - 09.2014
Server, Trainer, Cocktail Server, and Banquet Server
Omphoy Oceanfront Resort
10.2009 - 11.2011
Server/Bartender
Charley's Crab
12.2004 - 05.2008
Server
Bonefish Grill
10.2002 - 04.2004
Server
Sheraton Four Seasons
01.1998 - 05.2002
Associate's degree - Psychology
University of North Carolina at Greensboro