Pamela Thomas
Buffalo,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Cash Application Specialist
Goldberg Segalla
Buffalo, NY
10.2020 - Current
- Sort payments into batches by segmenting each payment by business unit and scanning into database.
- Apply cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Accounts Receivable Specialist/Administrative Assistant
ADESA
Buffalo, NY
04.2018 - 10.2020
- Applied more than 50 payments per week
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Periodically assist supervisor with managing workloads
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Administrative Assistant
Genesis Daycare
Buffalo, NY
01.2010 - 06.2018
- Responsible for providing exceptional customer service daily and responding to customer concerns
- Tracked monthly attendance and accounts receivable collections
- Created monthly new letter in order to communicate policy changes, daycare events, new family orientation requirements and student accomplishments
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Resident Assistant
Living Opportunities Of DePaul (Riverside Tap)
Buffalo, NY
09.2018 - 08.2020
- Provide administrative support with duties, including room transfers, incident reports and maintenance requests
- Monitor progress and documenting any status changes accordingly. Track daily census
- Administer medication following MAR as directed by physician
- Developed rapport to create safe and trusting environment for care.
- Liaise between patients and physicians to ensure patient comprehension of treatment plans
- Transport patients to and from different departments
Education
Associate of Applied Science - Business
Bryant and Stratton College
Buffalo, NY2009
Skills
- Customer Account Management
- Courteous with Strong Service Mindset
- Invoice Documentation Management
- Account Posting
- Customer Contact
- Customer Satisfaction
Army Reserve
Medical Supply Specialist (76J)
Honorable discharged
Timeline
Cash Application Specialist
Goldberg Segalla
10.2020 - Current
Resident Assistant
Living Opportunities Of DePaul (Riverside Tap)
09.2018 - 08.2020
Accounts Receivable Specialist/Administrative Assistant
ADESA
04.2018 - 10.2020
Administrative Assistant
Genesis Daycare
01.2010 - 06.2018
Associate of Applied Science - Business
Bryant and Stratton College