Pamela Todd
Jacksonville,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
Work History
Receptionist/ Front Desk/Sales Associate
Now Massage Spa Boutique
Jacksonville, FL
06.2026 - Current
- Delivered exceptional customer service during interactions with internal and external customers.
- Welcomed visitors at front desk to provide assistance and information. and provided them with assistance.
- Clarified service offerings, products, and promotions to enhance client understanding.
- Processed payments and updated accounts to reflect balance changes efficiently.
- Maintained client accounts by updating and recording accurate customer information.
- Executed timely and accurate data entry across multiple computer systems to ensure data integrity.
Business Development Manager
Adams Remco, Inc
Jacksonville, FL
04.2024 - 10.2025
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Identified potential clients, built relationships, and negotiated contracts.
- Established new customer accounts using negotiation and sales closing abilities.
- Drafted proposals for prospects in response to their requests for information.
- Monitored competitor activities to inform strategic decision-making processes.
Sales Account Executive
Kyocera Document Solutions, Inc.
Jacksonville, Florida
01.2023 - 04.2024
- Penetrated new accounts and connected closely with decision-makers to close deals.
- Prepared customized presentations for prospective clients.
- Conducted product demonstrations to showcase Kyocera solutions effectively.
- Facilitated smooth service delivery and followed up after sales to offer additional support and capitalize on cross-selling opportunities.
- Utilized CRM software to track sales activities and client interactions.
Sales Manager/Sales/Front Desk Receptionist
Innovative Physical Therapy & Medical Spa
Jacksonville, FL
06.2022 - 01.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Led sales strategies to enhance client engagement and retention.
- Trained and mentored team members on effective selling techniques.
- Developed promotional campaigns to attract new clients to services.
- Performed sales consultations and educated clients on products and services.
- Facilitated client consultations to assess needs and recommend treatments.
Medicare Insurance Agent
GoHealthInsurance
Jacksonville, FL
07.2021 - 03.2022
- Facilitated enrollment processes for clients transitioning to Medicare plans.
- Educated customers on benefits and coverage details of various Medicare options.
- Maintained updated knowledge of Medicare regulations and industry changes.
- Conducted research to ensure compliance with applicable regulations and laws governing Medicare insurance.
Sales Account Executive
All For Kidz: Creators Of The Ned Shows
Jacksonville, FL
09.2019 - 11.2020
- Cultivated relationships with key decision makers in target accounts to drive strategic partnerships.
- Negotiated and finalized customer contracts to secure agreement and foster long-term collaboration.
- Tracked sales activities and client interactions using CRM software to enhance customer engagement.
Trainer/ Front Desk/ Sales
Ponte Vedra Beach Resorts
Ponte Vedra Beach, Florida
02.1997 - 07.2019
- Managed front desk operations, ensuring consistent delivery of exceptional customer service.
- Coordinated daily front desk operations to uphold high service standards.
- Performed check-ins, check-outs, and booking services while providing outstanding service as front desk receptionist at spa.
- Monitored staff performance to ensure delivery of superior customer experiences.
- Facilitated sales of membership packages while managing client accounts for accurate billing.
- Developed tailored workout plans for clients to meet individual fitness goals.
- Sustained a high volume of satisfied clients over TWO DECADES.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL06-1981
Some College (No Degree) - Communications
Florida State College
Jacksonville, FLSkills
- Front desk operations
- Customer service
- Sales closing
- Client acquisition
- Sales techniques
- Relationship building
- Record keeping
- Problem solving
- Professional demeanor
Timeline
Receptionist/ Front Desk/Sales Associate
Now Massage Spa Boutique
06.2026 - Current
Business Development Manager
Adams Remco, Inc
04.2024 - 10.2025
Sales Account Executive
Kyocera Document Solutions, Inc.
01.2023 - 04.2024
Sales Manager/Sales/Front Desk Receptionist
Innovative Physical Therapy & Medical Spa
06.2022 - 01.2023
Medicare Insurance Agent
GoHealthInsurance
07.2021 - 03.2022
Sales Account Executive
All For Kidz: Creators Of The Ned Shows
09.2019 - 11.2020
Trainer/ Front Desk/ Sales
Ponte Vedra Beach Resorts
02.1997 - 07.2019
High School Diploma -
Samuel W. Wolfson High School
Some College (No Degree) - Communications
Florida State College