Pamela Valderrama

• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Promoted business via social media to generate leads and maximize brand identity.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Researched trends and current innovations to determine competition and develop competitive pricing points.

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• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Called patients to confirm scheduled appointments day in advance.
• Maintained and updated patient records for accurate, current medical histories.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Streamlined inventory management
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Enforced company policies and regulations with employees.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Honors: Graduated with honors