Pamela Wilson

Administered Medication to Residents.

Providing Resident care.

Assessment of Residents if injured from falls or sickness.

Monthly vitals and weight.

Charting

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Ward Clerk:
• Answering phones
• Scheduling appointments and Transportation for residents.
• Medical charting for nurses and doctors.