Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Quote
Timeline
BusinessAnalyst
Pamela N Herrera-Rodriguez

Pamela N Herrera-Rodriguez

Silver Spring,MD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated while also offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant

GELBERG Signs
12.2022 - 07.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Assistant Manager

Panera Bread
11.2020 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

No Degree - Nursing Science

Howard Community College
Columbia, MD
09.2025

High School Diploma -

Penn Foster High School
Columbia, MD
04.2021

Skills

  • Employee Training
  • Public Relations
  • Staff Motivation
  • Report Analysis
  • AR/AP
  • Complex Problem-Solving
  • Microsoft Office
  • Critical Thinking
  • Back Office Operations
  • Employee Timesheet Processing
  • Legal Research
  • Excel Spreadsheets
  • Records Management Systems
  • Office Reception

Accomplishments

  • Graduated high school early at age of 16 years old.
  • Completed payroll for staff of over 70 direct reports.
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Assisted management with the training of 12 new staff members.
  • Designed a more efficient Excel template to track and manage office personnel calendars, daily meetings and sales.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Managed Human Resources area while also assisting the accounting department.

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Administrative Assistant

GELBERG Signs
12.2022 - 07.2023

Assistant Manager

Panera Bread
11.2020 - 12.2021

No Degree - Nursing Science

Howard Community College

High School Diploma -

Penn Foster High School
Pamela N Herrera-Rodriguez