Pana Gherardini
St Louis,MO
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Keyholder
JOANN Fabrics and Crafts
11.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Greeted customers and helped with product questions, selections, and purchases at the Fabric Counter.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assistant Store Manager
Starbucks
10.2023 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Lane Bryant
01.2023 - 10.2023
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
Fellowship/Education Coordinator
Washington University School of Medicine
08.2022 - 01.2023
- Served as a primary point of contact for prospective applicants, addressing inquiries and providing guidance throughout the application process.
- Coordinated with faculty members to ensure timely and accurate submission of required documents for fellowship applications.
- Maintained accurate records of all fellowship opportunities, including program descriptions, eligibility requirements, deadlines, and award amounts.
Senior Access Management Specialist
Washington University School of Medicine
03.2018 - 08.2022
- Created and administered profiles and accounts, also maintaining systems documentation.
- Delivered Tier 2 and Tier 3 support for file and email problem identification, diagnosis and issue resolution.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
Administrative Coordinator
Washington University School of Medicine
05.2013 - 03.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed complex projects with tight deadlines, ensuring timely completion and high-quality results.
- Provided technical support to customers, resolving issues promptly and maintaining positive relationships.
Education
Bachelor of Science - Communications And Marketing
Washington University in St Louis
St. Louis, MO05-2025
Bachelor of Science - Accounting
University of Phoenix
Online01-2010
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Attention to detail
- Time management
- Team collaboration
- Team leadership
- Decision-making
- Verbal and written communication
Timeline
Keyholder
JOANN Fabrics and Crafts
11.2024 - Current
Assistant Store Manager
Starbucks
10.2023 - 10.2024
Assistant Store Manager
Lane Bryant
01.2023 - 10.2023
Fellowship/Education Coordinator
Washington University School of Medicine
08.2022 - 01.2023
Senior Access Management Specialist
Washington University School of Medicine
03.2018 - 08.2022
Administrative Coordinator
Washington University School of Medicine
05.2013 - 03.2018
Bachelor of Science - Communications And Marketing
Washington University in St Louis
Bachelor of Science - Accounting
University of Phoenix
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