Panada Jisook
Champaign,IL
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
27
27
years of professional experience
Work History
Business Owner
Nails by Patty
St Joseph, IL
01.2008 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Manager
Nitaya Thai Restaurant
Champaign, IL
01.1998 - 11.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
Education
Some College (No Degree) - Nail Technician
Botanical Nails
ChicagoSome College (No Degree) - Accounting
Parkland College
ChampaignHigh School Diploma -
Centennial High School
ILSkills
- Sales oversight
- Customer service
- Staff hiring
- Consulting
- Sales development
- Driven and determined
Languages
English
Professional
Thai
Professional
Timeline
Business Owner
Nails by Patty
01.2008 - Current
Manager
Nitaya Thai Restaurant
01.1998 - 11.2019
Some College (No Degree) - Nail Technician
Botanical Nails
Some College (No Degree) - Accounting
Parkland College
High School Diploma -
Centennial High School
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