Pankaj Shah
Woodside,NY
Summary
A dedicated Business Operator, Process associate and Analyst with extensive experience of 4 years in, operations (Logistics, Banking, Business sales and Research) Quality maintenance, Marketing Sales & Issue Resolutions. Strong emphasis on factors likes Freight Optimization, Trade Compliance, Cost Avoidance, Collaborate Innovation and sense unmet needs.
Overview
7
7
years of professional experience
Work History
Cashier
7-Eleven Store & Conoco Gas Station
07.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Medical Sales Officers
Biogain Remedies Pvt Ltd.
01.2023 - 07.2023
- Generate Doctor Prescriptions thorough product detailing.
- Meet Business sales target through direct & indirect sales.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Visit Doctor and Pharmacy to meet business sales.
- Addressed public questions, complaints and requests and provided necessary assistance.
Process Associate/Customer Service Executive
Australia & New Zealand Banking Support India.
08.2016 - 02.2019
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collect, arranged, and input information into database system.
Education
MBA - International Business Management
St Joseph's University
Bangalore, India06.2019
BBA - Accounting And Finance
Sambhram Institute of Management Study
Bangalore, India07.2015
High School Diploma -
Shikshadeep Collage of Management
Biratnagar, Nepal07.2012
Skills
- Customer Service
- Time Management Skills
- Problem Solving Abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
- Work Ethic and Integrity
Languages
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Cashier
7-Eleven Store & Conoco Gas Station
07.2023 - 12.2023
Medical Sales Officers
Biogain Remedies Pvt Ltd.
01.2023 - 07.2023
Process Associate/Customer Service Executive
Australia & New Zealand Banking Support India.
08.2016 - 02.2019
MBA - International Business Management
St Joseph's University
BBA - Accounting And Finance
Sambhram Institute of Management Study
High School Diploma -
Shikshadeep Collage of Management
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