Paola Arroyo
Manchester
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. completes individual tasks and also any team tasks.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Medical Receptionist
First Choice Health Center
Manchester
04.2025 - Current
- Greeted patients and managed front desk operations to create welcoming environment and streamline patient check-in.
- Scheduled appointments and coordinated patient flow throughout the clinic with providers and supervisor.
- Verified insurance information and handled patient registration processes.
- Facilitated call center activities to enhance scheduling and communication with patients, ensuring timely appointment management.
Patient Access Registrar
Manchester Memorial Hospital
Manchester
03.2023 - 04.2025
- Registered patients by accurately verifying personal and insurance information.
- Collected and processed patient co-pays and outstanding balances efficiently.
- answered phone calls regarding patients who were getting admitted to different departments or hospital transfers.
- followed policies and procedures for the protection of patient health information.
- communicating with team to make sure tasks were done within a timely manner and or anything needed to be done.
Education
Manchester High School
Manchester, CTSkills
- Patient scheduling
- Health information management
- Medical terminology
- Customer service
- Attention to detail
- Time management
- Team collaboration
Languages
Spanish
Professional
Certification
Cpr and aed certified
Timeline
Medical Receptionist
First Choice Health Center
04.2025 - Current
Patient Access Registrar
Manchester Memorial Hospital
03.2023 - 04.2025
Manchester High School