Paola Blanco
McKinney
Summary
Dynamic, results-oriented professional with expertise in customer relations, inventory control, and administrative support. Proven ability to manage complex scheduling, ensure compliance in documentation, and streamline operational workflows. Dedicated to cultivating positive client interactions while implementing process improvements that drive organizational success. Strong commitment to enhancing efficiency and delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Specialized Educational Services Inc
Allen, TX
08.2023 - Current
- Collaborated in the design and implementation of administrative policies and procedures to ensure compliance and effectiveness.
- Provided information through phone and email interactions, ensuring clarity and professionalism in business communications.
- Executed systematic organization of confidential documents in alignment with established protocols.
- Streamlined coordination of staff meetings and client appointments, optimizing time management and resource allocation.
- Managed communication among staff, parents, and students to improve efficiency in operational workflows.
Clinical Administrative Assistant
Action Behavior Centers
Allen, TX
08.2024 - 08.2025
- Directed appointment scheduling and coordination to enhance client access to therapy sessions.
- Oversaw the organization and accuracy of patient documentation, ensuring adherence to compliance standards.
- Streamlined information exchange between clinical staff, patients, and external providers, fostering improved healthcare outcomes.
- Monitored and enforced compliance with HIPAA regulations to safeguard patient privacy.
Administrative Assistant
Michaels Arts & Crafts
Remote / Irving, TX
08.2022 - 08.2024
- Assessed sales data and implemented strategic adjustments to inventory processes, focusing on improving turnover rates.
- Ensured operational precision by systematically updating and verifying inventory management records.
- Developed and implemented seasonal promotions in partnership with marketing to drive foot traffic and sales.
- Facilitated strategic vendor negotiations aimed at reducing costs while improving delivery schedules.
- Developed and implemented visual merchandising strategies to enhance brand presence across national markets.
- Coordinated communication efforts between departments, fostering a cohesive work environment.
Inventory Control Assistant Manager
Nordstrom
Frisco, TX
06.2019 - 08.2022
- Conducted thorough audits and initiated process improvements, resulting in a 10% decrease in stockouts.
- Implemented strategies to improve warehouse efficiency and ensure precise inventory management.
- Analyzed existing data processes and instituted strategies to improve inventory reliability.
- Implemented onboarding processes for new associates, focusing on effective inventory management and retail logistics practices.
Customer Service Representative
Nordstrom
Frisco, TX
09.2016 - 01.2019
- Managed customer communication across phone, email, and chat platforms to ensure timely support.
- Established rapport with customers by delivering friendly and attentive service during interactions.
- Maintained meticulous records of customer interactions and transactions to enhance service quality and support operational efficiency.
- Facilitated customer communication by providing accurate and timely information about products and services.
Education
Bachelor of Arts - Logistics and Supply Chain Management
Arizona State University
Tempe, AZAssociate of Arts - undefined
University of North Texas
Denton, TXSkills
- Client relationship development
- Merchandising optimization strategy
- Applied Behavior Analysis (ABA)
- Microsoft Office Suite & Data Entry Systems
- Retail Operations & Promotional Planning
- Curriculum Support & Behavioral Planning
- Analytical Thinking & Problem Solving
- Strong Communication & Active Listening
Certification
Registered Behavior Technician (RBT), Action Behavior Centers, 2024
Websites, Portfolios, Profiles
https://www.linkedin.com/in/paola-blanco-79168a149/
Timeline
Clinical Administrative Assistant
Action Behavior Centers
08.2024 - 08.2025
Administrative Assistant
Specialized Educational Services Inc
08.2023 - Current
Administrative Assistant
Michaels Arts & Crafts
08.2022 - 08.2024
Inventory Control Assistant Manager
Nordstrom
06.2019 - 08.2022
Customer Service Representative
Nordstrom
09.2016 - 01.2019
Associate of Arts - undefined
University of North Texas
Bachelor of Arts - Logistics and Supply Chain Management
Arizona State University