Paola Carbajal
Arlington
Summary
Dynamic Medical Assistant with expertise in patient care and electronic health records management at Advanced Kidney Care. Proven ability to enhance patient satisfaction through effective communication and collaboration. Skilled in multitasking and problem-solving, ensuring optimal workflow and high-quality service delivery. Committed to fostering a positive healthcare environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Advanced Kidney Care
Germantown
04.2025 - Current
- Facilitated patient examinations and treatments for healthcare providers.
- Managed patient scheduling and appointment confirmations to optimize workflow.
- Collected and documented patient histories and vital signs with precision.
- Prepared examination rooms, ensuring cleanliness of medical instruments.
- Educated patients on treatment plans and medication instructions.
- Collaborated with healthcare team to enhance patient care procedures.
- Maintained electronic health records with accuracy and confidentiality.
- Registered new patients into practice management software, entering demographic information accurately.
Manager
Dr Smoke
Byhalia
07.2023 - 09.2024
- Trained and mentored new employees on company policies and procedures.
- Addressed customer complaints swiftly, demonstrating outstanding service skills.
- Managed daily operations, including scheduling and budgeting, while excelling in multitasking.
- Facilitated employee orientation to build confidence and accelerate adaptation to roles.
- Assigned and prioritized tasks among departmental employees for optimal workflow.
- Monitored productivity and performance to ensure alignment with team goals.
- Negotiated with vendors for timely delivery of goods and services.
- Counseled employees to enhance performance and enforce discipline.
Manager
Mr Smoke
Conway
09.2022 - 07.2024
- Mentored and trained new employees on company policies and procedures.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Developed training modules and documentation to train staff.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Negotiated contracts with vendors and suppliers.
Sales Associate
Cricket Wireless
Memphis
06.2017 - 07.2022
- Analyzed market trends to develop targeted marketing campaigns that achieved desired outcomes.
- Conducted research on new products or services to enhance organizational profitability.
- Resolved quality and customer service issues, recommending system improvements when necessary.
- Managed daily operations, including scheduling and budgeting, demonstrating effective multitasking skills.
- Greeted customers warmly, assisting with product selection to ensure satisfaction.
- Organized merchandise displays to enhance customer engagement and visual appeal.
- Operated cash register for transactions, refunds, and exchanges while balancing cash drawers.
- Maintained cleanliness and organization of work area to promote a positive shopping environment.
Education
High School Diploma -
Millington High School
Millington, TN01-2017
Skills
- Customer service and support
- Team leadership
- Decision-making
- Verbal and written communication
- Sales management
- Marketing strategies
- Collaboration and teamwork
- Multitasking
- Positive demeanor
- Problem-solving
- Patient care
- Electronic health records management
- Vital signs assessment
- Appointment scheduling
- Healthcare administration
- Medical records management
- Prescription coordination
Languages
Spanish, Native
Languages
English
Professional
Spanish
Professional
Arabic
Limited
References
References available upon request.
Timeline
Medical Assistant
Advanced Kidney Care
04.2025 - Current
Manager
Dr Smoke
07.2023 - 09.2024
Manager
Mr Smoke
09.2022 - 07.2024
Sales Associate
Cricket Wireless
06.2017 - 07.2022
High School Diploma -
Millington High School
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