Paola Castillo
San Jose,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
South Bay Dental & Orthodontics
05.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Processed insurance claims
Team Lead
ASICS Outlet
11.2022 - 12.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Guide and coach team on what daily, weekly, monthly goals were needed to be made
- Delegating tasks and assigning position stations to service the customers
- In charge of the visuals for the store. Monthly floor layout updates needed to be complete.
- Responsible for scheduling manager weekly meetings for updates and new goals for the store and team.
- In charge of opening and closing registers, cashier and sending out bank deposits.
Server
Iguanas
08.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted guests and welcomed them as soon as entered
Education
High School Diploma -
Independence High School
617 N Jackson Ave06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Team collaboration
- Scheduling
- Office organization
- Data entry
Timeline
Front Desk Receptionist
South Bay Dental & Orthodontics
05.2024 - 01.2025
Team Lead
ASICS Outlet
11.2022 - 12.2023
Server
Iguanas
08.2021 - 11.2022
High School Diploma -
Independence High School
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