Paola Cortez
Riverside,California
Summary
Full-time student with a passion for serving others, studying pre-nursing, and volunteering at Kaiser as a Health scholar. Proven team player with a track record of enhancing customer satisfaction at El Pollo Loco, adept in money handling and customer service. Demonstrated ability to mentor new staff and improve service efficiency through excellent multitasking and time management skills. Responsible cashier with high accuracy levels in transactions, underscoring reliability and a strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
El Pollo Loco
07.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked well with team members and managers to meet wide range of customer needs and improve customer service and satisfaction.
Crew Team Member
McDonald's
03.2020 - 07.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Education
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA05.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Money Handling
Certification
Certified Nurse Assistant and Certified Phlebotomist I
Languages
Spanish
Native or Bilingual
Timeline
Cashier
El Pollo Loco
07.2022 - 07.2023
Crew Team Member
McDonald's
03.2020 - 07.2020
High School Diploma -
Martin Luther King Jr. High School
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