Paola Cruz-Guzman
Red Lion,PA
Summary
Professional in title documentation field, offering readiness to excel in maintaining accurate records and managing essential paperwork. Adept at ensuring compliance and accuracy, contributing to overall operational success. Reliable in team settings, adaptable to evolving demands, with keen eye for detail and organizational skills that streamline processes.
Overview
6
6
years of professional experience
Work History
Title Clerk
Thornton Chrysler Dodge Jeep Ram
01.2023 - 09.2025
- Processed vehicle titles and registrations efficiently in compliance with state regulations.
- Managed documentation for vehicle sales, ensuring accuracy and timely submission to authorities.
- Assisted customers with title-related inquiries, enhancing overall satisfaction and service quality.
- Coordinated with finance and sales teams to streamline title transfer processes, improving workflow efficiency.
- Trained new staff on title processing procedures, fostering a knowledgeable team environment.
- Collaborated with state agencies to resolve title issues promptly, maintaining positive relations and operational continuity.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Reviewed payoff requests for accuracy and compliance with loan agreements.
- Entered vehicles into inventory system and updated pricing information.
Site Supervisor
Runkle's Title & Title
01.2022 - 10.2022
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained and mentored junior staff on best practices and operational procedures.
- Resolved conflicts on-site through effective communication and problem-solving techniques.
- Implemented process improvements resulting in enhanced workflow efficiency.
- Managed inventory levels, ensuring accurate stock control and timely restocking of materials.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Customer Service Representative
Runkle's Tag & Title
06.2019 - 01.2022
- Processed vehicle registration and title applications efficiently and accurately.
- Ensured compliance with local and state regulations in title transactions.
- Assisted customers in completing necessary paperwork for vehicle transfers.
- Maintained organized records of all tags and titles issued to streamline operations.
- Communicated with customers to resolve common title issues.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Hanover Public Senior High School
Hanover, PASkills
- Title processing
- File management
- Accuracy and precision
- Multitasking
- Problem-solving
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Title Clerk
Thornton Chrysler Dodge Jeep Ram
01.2023 - 09.2025
Site Supervisor
Runkle's Title & Title
01.2022 - 10.2022
Customer Service Representative
Runkle's Tag & Title
06.2019 - 01.2022
High School Diploma -
Hanover Public Senior High School