Paola Flores
Las Vegas,NV
Summary
Dynamic and reliable professional with a strong background in customer service at Togo's Sandwiches. Proven ability to enhance customer satisfaction through effective communication and sandwich artistry. Skilled in food safety and team collaboration, consistently maintaining high standards of cleanliness and organization while training new employees to excel in their roles.
Overview
1
1
year of professional experience
Work History
Sandwich Artist
Togo's Sandwiches
Las Vegas, NV
07.2024 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Crew Member
Baskin Robbins
Las Vegas
03.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Stocked shelves to organize aisles in assigned department.
Education
St. Louis Adult Education
Las Vegas, NVSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Customer satisfaction focus
- Attention to detail
- Dependable and honest
- Cleaning and sanitizing
- Cleanliness and hygiene
- Patience and empathy
- Cleaning and sanitization
- Guest service
- Taking and preparing orders
- Sandwich preparation
- Safe food handling
- Continuous learning mindset
- Store opening and closing
- Food safety
- Staff training
- Flexible schedule
- Willingness to learn
- Ingredient stocking
- Food handling and sanitization
- Sandwich artistry
- Team player
- Cleaning
- Order taking
- Collaboration and teamwork
- Supply restocking
Timeline
Sandwich Artist
Togo's Sandwiches
07.2024 - Current
Crew Member
Baskin Robbins
03.2024 - 10.2024
St. Louis Adult Education