Paola Gutierrez
Los Angeles,CA
Summary
Dynamic professional, excelling in customer service and problem-solving. Recognized for enhancing team communication and operational efficiency. Skilled in cash handling and fostering positive guest relationships, ensuring high-quality service delivery and satisfaction. Quick learner committed to excellence in all endeavors.
Overview
25
25
years of professional experience
Work History
Cashier Team Lead
AAA Parking
06.2021 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Answered phone calls
- Entered new guest data in CVPS
Valet Driver
Classic Parking Inc.
06.2017 - 05.2021
- Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Established positive guest relationships through consistent delivery of excellent customer service.
Phone Representative
PRWT
08.2010 - 11.2016
- Maintained up-to-date knowledge of company policies for informed customer interactions.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Processed mail and assisted in scheduling hearing dates
Quality Control Specialist
PG Fashion
01.2000 - 08.2010
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
Education
Brakes And Suspension - Automotive Engineering
Abram Friedman Occupational Center
Los Angeles, CAHigh School Diploma -
Belmont High School
Los Angeles, CA06.1999
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Quick learner
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
AAA Parking
06.2021 - Current
Valet Driver
Classic Parking Inc.
06.2017 - 05.2021
Phone Representative
PRWT
08.2010 - 11.2016
Quality Control Specialist
PG Fashion
01.2000 - 08.2010
Brakes And Suspension - Automotive Engineering
Abram Friedman Occupational Center
High School Diploma -
Belmont High School
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