Paola Herrera
Summary
Dynamic professional with experience at Blue Lake Resort, excelling in conflict resolution and communication. Proven ability to enhance guest satisfaction through efficient check-in processes and effective issue resolution. Skilled in power tool operation as a Framing Carpenter, ensuring safety and precision in all projects. Committed to collaborative teamwork and meticulous observation.
Overview
3
3
years of professional experience
Work History
Host
Blue Lake Resort
Coulee City, Washington
05.2025 - Current
- Greeted guests upon arrival, ensuring a welcoming atmosphere.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled reservations while maintaining accurate booking records.
- Assisted guests with efficient check-in and check-out procedures.
- Promptly handled guest requests and resolved issues to enhance satisfaction.
- Collaborated with team members to ensure seamless daily operations.
- Provided concierge service to fulfill guest needs and preferences.
- Informed customers about issue resolution processes and progress to enhance satisfaction.
- Negotiated dispute resolutions effectively to maintain positive relationships.
- Notified supervisor of customer complaints, facilitating swift issue resolution.
Painting Assistant
Melvin Fugon
McCall, Idaho
03.2024 - 02.2025
- Mixed paint and applied coatings using brushes and rollers.
- Maintained cleanliness of work areas and organized painting supplies.
- Supported lead painters by following instructions and completing assigned tasks.
- Collaborated with team members to achieve project deadlines effectively.
- Learned safety protocols and adhered to guidelines during painting operations.
- Prepared tools and equipment for daily painting activities efficiently.
- Helped prepare walls for painting by sanding rough spots or filling holes with putty.
- Used power washers or pressure cleaners to remove dirt from exterior walls prior to painting.
- Organized supplies such as brushes, rollers, tapes for easy access during jobsite work.
Framing Carpenter
Contreras Construction
Brenham, Texas
03.2023 - 01.2024
- Ensured adherence to all safety regulations while operating power tools on job sites.
- Maintained a clean and organized work environment, facilitating efficient tool management.
- Constructed wooden frames for residential projects utilizing precision measuring tools.
- Attached sheathing materials securely to building exteriors with nails or screws.
- Maintained tools and supplies in optimal condition during project execution.
- Fitted, cut, and installed wood trim to meet design specifications.
- Consistently followed safety protocols while working at elevated heights.
Package Handler
FedEx
Boise, Idaho
08.2022 - 02.2023
- Executed sorting of packages by size and destination to enhance efficiency.
- Conducted inspections for damage before processing packages for shipment or storage.
- Loaded completed orders onto pallets following specified delivery numbers.
- Coordinated with team members to successfully meet daily shipping objectives.
- Utilized handheld scanner for accurate scanning and sorting of packages by service type.
- Assisted with loading delivery trucks, streamlining logistics operations.
- Adhered to safety protocols during all package handling activities to reduce hazards.
- Oversaw loading and unloading processes from delivery trucks and conveyor belts.
Education
High School Diploma -
Sentinel Tech School
Mattawa, WA08-2021
Skills
- Time management
- Power tool operation
- Conflict resolution
- Collaborative teamwork
- Meticulous observation
- Communication proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Host
Blue Lake Resort
05.2025 - Current
Painting Assistant
Melvin Fugon
03.2024 - 02.2025
Framing Carpenter
Contreras Construction
03.2023 - 01.2024
Package Handler
FedEx
08.2022 - 02.2023
High School Diploma -
Sentinel Tech School