Paola Madrid
Glendale,AZ
Summary
My priority is to obtain a full time nurse extern position with your company
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Arrowhead Endoscopy Center
11.2023 - Current
- Assisted patients with daily living activities, including bathing, grooming, and mobility, ensuring comfort and dignity.
- Collaborated with the healthcare team to plan and implement patient care strategies, enhancing overall treatment effectiveness.
- Maintained cleanliness and organization of patient rooms, ensuring a safe and welcoming environment for care delivery.
- Educated patients on their care plans and procedures, promoting understanding and adherence to medical recommendations.
- Responded promptly to patient call lights and requests, addressing needs efficiently to improve patient satisfaction.
- Participated in patient intake processes, including gathering medical histories and conducting preliminary assessments.
- Supported the nursing staff by preparing for procedures, ensuring that necessary equipment and supplies were readily available.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Cashier/Sales Associate
Rocky Mountain Chocolate Factory
03.2013 - 08.2024
- I have been with the company on and off for that past 10 years as needed. While at the same time attending Glendale Community College part time to pursue my goal of becoming a nurse.
- My duties as the closer consists of cleaning, assisting customers and greeting them as they approach the store, making them feel welcomed and excited about their chocolate experience.
- My main priority was to close, clean and stock all candy cases, utensils, supplies needed for the following morning and making sure that the registers had the correct amount of deposit for that night.
- Provided exceptional customer service by assisting customers with product selections and answering inquiries.
- Maintained cleanliness and organization of the store, ensuring a welcoming environment for customers.
Patient Care Technician
Banner Health
04.2022 - 11.2022
- As a patient care tech I assisted patients in a hospital setting with Activities of Daily living, which consisted of bathing, feeding, toileting, and ambulating.
- I have extensive knowledge of medical terminology
- BLS certified
- My hands on skills consist of basic patient care, removing IV's, removing foley catheters, blood draws, EKG placement, glucose monitoring, knowledge of hospital equipment (hoyer lifts, sit to stands, bladder scanners etc.)
- My role as a PCT plays a huge part in the patient's experience while in the hospital.
- Provided emotional support to patients and families, fostering a compassionate environment during challenging times.
- Monitored and documented patients' vital signs, such as heart rate, blood pressure, and temperature, for accurate medical assessments.
Medical Assistant
Phoenix Children's Hospital
12.2018 - 04.2019
- At PCH I was assigned to 4 providers.
- My main role was to open the clinic and open all rooms, making sure everything was stocked and ready for the day.
- I then would bring back each patient as they were checked in, and triaged them.
- Their vitals consisted of, Height, weight, respirations, pulse and blood pressure.
- As a back office MA I was also cross trained to triage incoming calls, manage prior authorizations and insurance eligibility, prescription refills and lastly chart prepping.
Medical Assistant
Estrella Pediatrics
05.2015 - 11.2016
- At Estrella Pediatrics I was cross trained in both front and back office consisting of answering incoming phone calls:
- Verifying patient insurance
- Checking prior authorization
- Administering immunizations on a daily basis
- Ultimately I ended up as a BO MA and scribe for provider
- My main role as a scribe was to chart everything he and the patient discussed in the room, adding notes only Dr could see.
- I have extensive medical terminology in ICD-9 and ICD 10
- Part of my job was also to be familiar with in office procedure for ex:
- Circumcisions
- Toenail removal
- Inserting male/female/child/infant catheter and blood draws.
- Administering medications like acetaminophen, benadryl, ibuprofen.
Medical Assistant
Center Venous Disease
01.2014 - 01.2015
- At CVD I was hired on after I completed my externship with their company.
- My main role was to prep each room with sterile supplies and have them ready for the patients scheduled procedure for that day.
- Each day consisted of any given procedure for ex: varicose vein embolizations, phlebectomies, or spider vein removal.
- Once the patient was checked in I would take their vitals which consisted of blood pressure and heart rate.
- Prepared charts
- Restocked patient rooms
- Verified insurance
Education
Certificate in Medical Assisting -
Arizona College-Glendale
Glendale, AZAssociate in Arts - undefined
Glendale Community College
Glendale, AZ01.2014
High School Diploma - medical
Glendale High School
Glendale, AZ01.2010
Bachelor of Science - Nursing
Gateway Community College
Phoenix, AZ05-2026
Skills
- Customer Service
- Team player
- CPR Certified 10/2025-10/2027
- Patient Care (3 year)s
- Vital Sign monitoring
- Triaging
- Insurance Verification
- Infection control standards
- Catheter care
- Blood glucose monitoring
- ADL support
- Specimen collection
- Feeding assistance
- Patient positioning
- Data collection
- Medical equipment operation
- IV insertion
- Wound care
- Laboratory Experience
- Venipuncture
- English
- Office Administration
- Patient care (3 years)
- ICD-9
- ICD-10
- Medical Office Experience
- Experience Administering Injections
Certification
- CNA certified as of 10/25/2023
- Currently up to date with Basic Life Support as of Oct 2025.
Languages
Spanish - Fluent
Timeline
Patient Care Technician
Arrowhead Endoscopy Center
11.2023 - Current
Patient Care Technician
Banner Health
04.2022 - 11.2022
Medical Assistant
Phoenix Children's Hospital
12.2018 - 04.2019
Medical Assistant
Estrella Pediatrics
05.2015 - 11.2016
Medical Assistant
Center Venous Disease
01.2014 - 01.2015
Cashier/Sales Associate
Rocky Mountain Chocolate Factory
03.2013 - 08.2024
Associate in Arts - undefined
Glendale Community College
High School Diploma - medical
Glendale High School
Certificate in Medical Assisting -
Arizona College-Glendale
Bachelor of Science - Nursing
Gateway Community College