Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PAOLA MENDOZA

Herriman,US

Summary

Problem solver with exceptional people skills. Critical thinking, problem-solving ability, planning and organizing activities, and providing excellent customer service. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Customer support protocols for well-understood by a skilled call center representative. Fluent in Spanish. Personable and professional communicator. Dedicated to learning and growing. These abilities, as well as a strong work ethic. Customer relations Documentation and control Telephone and email etiquette Client needs assessment Property tours and inspections

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walmart Neighborhood Market
Herriman, UT
02.2020 - Current
  • Used strong listening, open-ended questioning, and appropriate response skills to effectively communicate with various departments
  • Customer exchanges, voids, and returns were assessed and authenticated by me.
  • Resolved issues that customers might encounter
  • Began investigations into complex or sensitive complaints, quickly identifying solutions and satisfying customers.
  • Helped large volume of customers daily with a positive attitude and focus on customer satisfaction.

Cashier

Cafe Rio
Herriman, UT
03.2019 - 02.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs
  • Created price tags and merchandise signs

Education

Some College (No Degree) - Finances

Salt Lake Community College
Salt Lake City, UT

High School Diploma -

Copper Hills High School
West Jordan, UT
08.2020

Skills

  • Interpretation and Translation Services
  • Customer Account Management
  • Exceptional Communicator
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Presenting Solutions
  • Customer Transactions
  • Credits and Refunds
  • Customer Relations

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Customer Service Associate

Walmart Neighborhood Market
02.2020 - Current

Cashier

Cafe Rio
03.2019 - 02.2020

Some College (No Degree) - Finances

Salt Lake Community College

High School Diploma -

Copper Hills High School
PAOLA MENDOZA