Paola Olvera
Starkville,MS
Summary
Dynamic Front Desk Receptionist with proven expertise in customer service and office organization. Skilled in managing guest experiences and resolving complaints efficiently, contributing to high satisfaction levels.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Front Desk Receptionist
Americas Best Value Inns
07.2025 - 05.2026
- Greeted and assisted guests with check-in and check-out procedures, ensuring a welcoming atmosphere.
- Managed phone calls and inquiries, providing information about hotel services and local attractions.
- Handled reservations and cancellations efficiently, promoting customer satisfaction through effective communication.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Processed payments and managed cash transactions accurately at front desk operations.
- Resolved guest complaints promptly, enhancing overall guest experience and satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in maintaining cleanliness and organization of the front desk area to promote professionalism.
- Maintained organized and clean front office area to create professional and welcoming a professional and welcoming a professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Byhalia High School
Byhalia, MS05.2026
Bachelor of Education - Elementary Education
Mississippi State University
Starkville, MS05.2030
Skills
- Front office management
- Customer service
- Office organization
- Active listening
- Reservation management
- Time management
- Written communication
- Office management
- Listening skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Americas Best Value Inns
07.2025 - 05.2026
Bachelor of Education - Elementary Education
Mississippi State University
High School Diploma -
Byhalia High School