Paola Romano
Corona,CA
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations. Passionate in helping individuals build important skills for physical and mental struggles impacting academic performance, social integration, and/ or physical capabilities.
Overview
5
5
years of professional experience
Work History
Clinical care coordinator
Harbor Psychiatry and Mental Health
2022.02 - Current
- Scheduling appointments, answering calls in a high call volume setting, collecting patient payments, insurance verification, entering demographics, and completing other office tasks efficiently while protecting patient privacy.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
Behavior Intervention Specialist
Autism Interventions
2020.02 - 2022.02
- Providing Applied Behavior Analysis services to children affected by developmental disabilities of all ages. Implementation of programs that improve environmental variables, speech therapy, social skills, identification skills, and motor skills.
- Completed observations of students in classroom and social situations.
- Maintained records of ongoing assessments and documentation of updates.
- Developed intervention plans based on established guidelines and individual needs.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
Sales Associate
Staples
2019.05 - 2020.06
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities Experience with Asurion and assisting in ESP and customer revenue.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Health Services Administration
California State University of San Bernardino
San Bernardino, CA05.2021
Skills
- Bilingual reliable team member and leader
- Social skills development
- Microsoft Office
- Written and oral communication
- Data and recordkeeping
- Behavior management
- EMR Systems
- Clinical Data Collection
- Administrative Assistance
- Insurance Practices
- Verbal and Written Communication
- Family Education
- Positive Learning Environment
- Behavior Modification Techniques
- Progress Tracking
Timeline
Clinical care coordinator
Harbor Psychiatry and Mental Health
2022.02 - Current
Behavior Intervention Specialist
Autism Interventions
2020.02 - 2022.02
Sales Associate
Staples
2019.05 - 2020.06
Bachelor of Science - Health Services Administration
California State University of San Bernardino
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