Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paola Rossi

Phoenix,United States

Summary

I am an effective communicator and have experience working as a team to achieve common goals. I distinguish myself by my discipline, adaptability to changes and effective problem solving. My ability to motivate others and foster a collaborative work environment has been recognized in previous roles.

Overview

6
6
years of professional experience

Work History

Patient Services Specialist

SimonMed Imaging
Phoenix, AZ
08.2024 - Current
  • Coordinated patient scheduling to optimize appointment flow and minimize wait times.
  • Respond to patient inquiries compassionately and respectfully.
  • Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
  • Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.

Supervisor

Compass Group
Phoenix, Arizona, United States
05.2024 - 07.2024
  • Manage conflicts and problems, seeking effective solutions and promoting a harmonious work environment.
  • Resolved customer inquiries and complaints to maintain high satisfaction levels.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Coordinated schedules and workloads to meet service demands effectively.

Attendant

Canteen
Tesla Giga Texas, Austin, Texas, United States
05.2023 - 04.2024
  • Receives delivery of various items and keep areas clean.
  • Listens to and resolves customer concerns.
  • Collaborated with team members to improve overall service quality and guest experience.

Software Quality Assurance Analyst

Macrotech System Solutions
Barquisimeto, Venezuela
06.2019 - 08.2020
  • Carry out test cases to then test and determine if the mobile or web application meets the minimum conditions to use it
  • Perform manual testing, write bug reports and detect potential failures
  • Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.

Education

Some college education - Computer Engineering

Lisandro Alvarado University
Barquisimeto, Venezuela
01.2021

Skills

  • Excel, PowerPoint and Word
  • Spanish, English and Italian
  • Appointment scheduling
  • Friendly
  • Team collaboration
  • Decision-making skills

Timeline

Patient Services Specialist

SimonMed Imaging
08.2024 - Current

Supervisor

Compass Group
05.2024 - 07.2024

Attendant

Canteen
05.2023 - 04.2024

Software Quality Assurance Analyst

Macrotech System Solutions
06.2019 - 08.2020

Some college education - Computer Engineering

Lisandro Alvarado University
Paola Rossi