Paola Rossi
Phoenix,United States
Summary
I am an effective communicator and have experience working as a team to achieve common goals. I distinguish myself by my discipline, adaptability to changes and effective problem solving. My ability to motivate others and foster a collaborative work environment has been recognized in previous roles.
Overview
6
6
years of professional experience
Work History
Patient Services Specialist
SimonMed Imaging
Phoenix, AZ
08.2024 - Current
- Coordinated patient scheduling to optimize appointment flow and minimize wait times.
- Respond to patient inquiries compassionately and respectfully.
- Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
- Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
Supervisor
Compass Group
Phoenix, Arizona, United States
05.2024 - 07.2024
- Manage conflicts and problems, seeking effective solutions and promoting a harmonious work environment.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated schedules and workloads to meet service demands effectively.
Attendant
Canteen
Tesla Giga Texas, Austin, Texas, United States
05.2023 - 04.2024
- Receives delivery of various items and keep areas clean.
- Listens to and resolves customer concerns.
- Collaborated with team members to improve overall service quality and guest experience.
Software Quality Assurance Analyst
Macrotech System Solutions
Barquisimeto, Venezuela
06.2019 - 08.2020
- Carry out test cases to then test and determine if the mobile or web application meets the minimum conditions to use it
- Perform manual testing, write bug reports and detect potential failures
- Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.
Education
Some college education - Computer Engineering
Lisandro Alvarado University
Barquisimeto, Venezuela01.2021
Skills
- Excel, PowerPoint and Word
- Spanish, English and Italian
- Appointment scheduling
- Friendly
- Team collaboration
- Decision-making skills
Timeline
Patient Services Specialist
SimonMed Imaging
08.2024 - Current
Supervisor
Compass Group
05.2024 - 07.2024
Attendant
Canteen
05.2023 - 04.2024
Software Quality Assurance Analyst
Macrotech System Solutions
06.2019 - 08.2020
Some college education - Computer Engineering
Lisandro Alvarado University