Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Paola Saldana

Paola Saldana

Miami,FL

Summary

Resourceful Cabin Crew known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.

Overview

9
9
years of professional experience

Work History

Flight Attendant

American Airlines
Philadelphia, PA
11.2018 - Current
  • Provided personalized service to passengers, addressing their needs and ensuring comfort during the flight. Assisting passengers with seat allocation, stowing carry-on luggage, and settling in. Offering beverages, meals, and snacks considering dietary restrictions and preferences; also delivering information about the flight, destination, and travel inquiries.
  • Conducted pre-flight safety demonstrations, showcasing the correct utilization of seat belts, oxygen masks, and life jackets; while also exhibiting emergency procedures like brace positions and evacuation protocols.
  • Performed pre-flight inspections on essential aircraft features such as exit doors and lavatories, promptly notifying the captain of any identified incidents or irregularities.
  • Participated in pre-flight briefings with the captain and crew members to review safety procedures, discuss the flight plan, and ensured necessary supplies and equipment were available on board.
  • Maintained compliance with company security measures and protocol, in addition to exemplifying adherence to FAA safety guidelines by exhibiting proper use of safety equipment and procedures.
  • Skilled in conflict resolution and managing challenging situations. Handled passenger disputes or concerns with professionalism and diplomacy. Provided assistance to passengers requiring special attention, such as unaccompanied minors, elderly passengers, or individuals with disabilities.
  • Maintained a vigilant and observant demeanor throughout flights, actively identifying potential security threats and suspicious behavior. Monitored passenger behavior and took necessary action to ensure a safe and secure environment onboard.
  • Relayed important information, such as weather updates or turbulence alerts, between the captain and vice versa while fostering teamwork for smooth and efficient flight operations.
  • Conducted post-flight inspections of cabins, ensuring proper stowing and securing of items. Completed necessary paperwork, including incident reports and passenger feedback forms. Assisted with the orderly disembarkation process, bidding farewell to passengers for a safe exit from the aircraft.

Night Auditor

Hilton Hotels Corporation
San Antonio, TX
05.2015 - 01.2020
  • Managed a variety of responsibilities including guest services, accounting, and administrative duties during the overnight shift. Successfully addressed guests' needs and conducted thorough financial review of the hotel's previous day. Efficiently prepared for the arrival of next morning's attendant.
  • Provided room information, rates and hotel amenities while answering phones, scheduling wake-up calls and taking reservations
  • Audited and balanced reports from the day shifts, ran end-of-day reports before the close of the shift

Bank Teller

Chase Bank
San Antonio, TX
11.2018 - 08.2019
  • Performed bank transactions according to established guidelines by cashing checks, accepting deposits and loan payments, and processing withdrawals.
  • Assessed customer needs and launched innovative products and services
  • Generated sales leads by recommending alternative channels and cross-selling products and services
  • Managed risk and detected fraudulent transactions to prevent losses
  • Resolved customer issues and provided relevant information

Education

High School Diploma -

PRECOLLEGE
Dourados
06-2013

Skills

  • Customer Service
  • Emergency Care
  • Emergency Procedures
  • Financial Transactions
  • Balancing accounts
  • Oral and written communications

Languages

Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Flight Attendant

American Airlines
11.2018 - Current

Bank Teller

Chase Bank
11.2018 - 08.2019

Night Auditor

Hilton Hotels Corporation
05.2015 - 01.2020

High School Diploma -

PRECOLLEGE

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Paola Saldana