Paola Zapata
Chicago,IL
Summary
Enthusiastic, organized, and professional licensed esthetician with a strong foundation in customer service and a passion for the aesthetics industry. Skilled at building positive relationships with clients, solving problems, and working effectively in fast-paced environments. Eager to apply strong communication and multitasking abilities to ensure a welcoming and seamless experience for guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Beatrix
Chicago, Illinois
07.2024 - 09.2024
- Warmly welcomed and greeted guests as they entered the restaurant, setting a positive tone for their dining experience
- Handled reservations using OpenTable, ensuring efficient turnover and minimizing wait times
- Responded to guest inquiries, accommodated special seating requests, and ensured guests felt comfortable and attended to
- Communicated effectively with servers, kitchen staff, and management to ensure smooth operations and optimal guest satisfaction
Lead Infant Teacher
For Your Child Preschool
Chicago, Illinois
02.2021 - 09.2023
- Guided children's exploration, learning, and social-emotional skills
- Mentored co-teachers and assistant teachers, enhancing classroom efficiency
- Assessed and documented children's development, facilitating personalized learning
- Implemented creative lesson plans, stimulating children's curiosity and learning
Server
Cira at The Hoxton Hotel
Chicago, Illinois
06.2019 - 03.2020
- Eagerly engaged with guests to ensure a memorable dining experience, receiving numerous positive reviews
- Consistently maintain high sales by efficiently managing sections and multi-tasking
- Solve guest conflict and problems when mistakes were made with orders or payments
Education
Esthetician -
Douglas J Aveda Institute
Chicago, IL05.2024
Associates - Applied Sciences
City Colleges of Chicago
Chicago, IL06.2016
Skills
- Communication
- Facial Treatments
- Client Consultation
- Skin Analysis
- Chemical Peels
- Customer Service
- Retail Sales
- Bilingual
- Dermaplaning proficiency
Training
Douglas J Aveda Institute, Esthetician Student
- Performed facials, body waxing, and makeup application, enhancing client satisfaction
- Conducted detailed skin analysis, optimizing treatment outcomes
- Ability to conduct detailed client consultation to recommend effective treatments
- Efficient time management skills in a fast-paced spa environment
- Adherence to sanitation and safety protocols in compliance with state regulations.
Certification
- Esthetician License
- PCA Professional Peel Certification
- PCA Advanced Dermaplanning Techniques Certification
Timeline
Host
Beatrix
07.2024 - 09.2024
Lead Infant Teacher
For Your Child Preschool
02.2021 - 09.2023
Server
Cira at The Hoxton Hotel
06.2019 - 03.2020
- Esthetician License
- PCA Professional Peel Certification
- PCA Advanced Dermaplanning Techniques Certification
Esthetician -
Douglas J Aveda Institute
Associates - Applied Sciences
City Colleges of Chicago
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