Paola A Moreno Diaz
Universal Orlando Resorts
HERNDON,FL
2
Languages
4
years of professional experience
Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Attractions Attendant
1 Year 9 Months- Assisted guests with ride operations and safety protocols.
- Monitored guest flow to maintain safety and compliance with park policies.
- Maintained cleanliness and organization of attraction areas.
- Provided excellent customer service by addressing guest inquiries.
- Collaborated with team to enhance the guest experience during peak times.
- Reported maintenance issues promptly to ensure operational efficiency.
- Resolved customer complaints promptly and courteously.
- Resolved guest concerns promptly while informing supervisors of any escalating situations.
- Operated attraction equipment precisely to concur with operational procedures.
- Screened guests for specific ride criteria, refusing patrons for not meeting ride requirements.
- Monitored guest behavior while on premises to ensure safety of all patrons.
- Initiated guest interactions and provided information regarding the attractions.
- Provided assistance in emergency situations to ensure guest safety.
- Communicated with management team regarding any issues or incidents that may occur during shift hours.
- Performed daily maintenance tasks such as sweeping, mopping, and trash removal from rides and walkways.
- Assisted with crowd control when necessary during peak periods of visitation.
- Assisted guests with special needs, ensuring accessibility and safety.
- Tracked and reported ride operation data to enhance safety and operational awareness.
Commissioning Attractions Attendant
5 Months- Ensured cleanliness and organization of attraction to enhance guest experience.
- Ensured that safety protocols were followed at all times.
- Performed daily safety checks on equipment to uphold operational standards.
- Communicated with management team regarding any issues or incidents that may occur during shift hours.
- Operated attraction equipment precisely to concur with operational procedures.
- Inspected equipment to detect wear and tear and note parts needing immediate repair.
- Inspected equipment for wear and tear, identifying parts for timely repair to prevent operational downtime.
- Attended training sessions as scheduled in order to stay up-to-date with current policies and procedures.
- Adhered strictly to safety regulations set forth by the attraction park.
Park Services Attendant
2 Years- Ensured cleanliness of park facilities and guest areas to enhance visitor satisfaction.
- Utilized cleaning equipment to maintain safe, sanitary conditions in public spaces.
- Facilitated guest engagement by offering information and support to enhance their experience. to enhance their overall experience during their visit.
- Greeted visitors and answered questions about the park's attractions, services, and amenities.
- Initiated visitor interactions by offering a warm greeting and answering inquiries about the park. and answered questions about the park's attractions, services, and amenities.
- Executed general maintenance tasks, including restroom cleaning, supply restocking, and trash collection, to uphold park standards.
Education
Associate of Arts - Graphic And Digital Design
High School Diploma
Skills
Ride operations
Safety monitoring
Emergency evacuation procedures
Safety reporting
Queue management
Customer service
Teamwork
Communication skills
Problem resolution
Staff training
Onboarding assistance
Time management
Visual communication
Digital media
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education and Training
true
Timeline
Attractions Attendant
Universal Orlando Resorts
01.2025 - CurrentRead More
Commissioning Attractions Attendant
Universal Orlando Resorts
08.2024 - 01.2025Read More
Park Services Attendant
Universal Orlando Resorts
08.2022 - 08.2024Read More
Valencia College
Associate of Arts from Graphic And Digital Design
Read More
Celebration High School
High School Diploma
Read More