Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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PAPA MBOUP

New York

Summary

Bilingual operations and customer service professional with a strong focus on client relations and record keeping. Consistently exceeded lead generation targets while streamlining workflows to enhance customer experiences. Detail-oriented and committed to building a rewarding career in social services.

Overview

3
3
years of professional experience

Work History

Sales Consultant

DME Capital Funding
New York
07.2025 - 01.2026
  • Consistently exceeded lead generation targets
  • Qualified prospective clients through targeted outreach to enhance lead generation
  • Managed client pipeline while maintaining accurate Salesforce CRM records to ensure client engagement
  • Collaborated with senior consultants to meet and address specific client needs

Financial & Operations Manager

Africa Kine
New York
10.2023 - 06.2025
  • Maintained financial records for tax preparation and audits, ensuring accuracy and compliance
  • Developed scheduling system to enhance coverage and optimize labor costs
  • Redesigned workflows to decrease service delivery time

Sales Assistant

H&M
Albany
02.2023 - 07.2023
  • Built authentic customer relationships, increasing repeat customer rate among first-time shoppers
  • Collaborated with team members during peak periods to ensure an exceptional customer experience
  • Fostered positive team culture, enhancing morale and contributing to lower turnover
  • Maintained detailed customer preference records, enabling targeted follow-up and personalized service

Education

Certificate in Advanced English -

University At Albany
Albany, NY
06-2023

Bachelor of Business Administration -

International University of Leadership
Orlando, FL
08-2022

Skills

  • Sales forecasting
  • Sales reporting
  • Pipeline management
  • Client relations
  • Microsoft Office
  • Bilingual: English and French
  • Team collaboration

Additional Information

Bilingual: English (fluent), French (fluent), Telemarketing training, COVID-19 vaccinated, Available full-time for eight-week commitment

Timeline

Sales Consultant

DME Capital Funding
07.2025 - 01.2026

Financial & Operations Manager

Africa Kine
10.2023 - 06.2025

Sales Assistant

H&M
02.2023 - 07.2023

Certificate in Advanced English -

University At Albany

Bachelor of Business Administration -

International University of Leadership
PAPA MBOUP