
Dynamic Business Analyst with a proven track record at Verizon, driving $5.1M in annual savings through AI-driven solutions. Expert in process optimization and strategic planning, I enhanced operational efficiency by 12.4% while leading a team of 20. Recognized for innovation, I excel in developing impactful business solutions.
- Led design and implementation of AI-driven duty-callout framework, generating $5.1M in annual cost savings.
- Consulted with Verizon C-suite on VLC Shadow-Board to develop digital operating model for CEO review.
- Managed field team of 20 technicians, achieving 12.4% improvement in operational efficiency through analytics.
- Accelerated GenAI adoption in Northeast operations, educating over 2,500 personnel on AI applications.
Launched Think Together initiative, saving over 5,000 hours in productivity loss.
- Executed user account management tasks, including onboarding and access permissions, using Active Directory.
- Managed and addressed 5 to 10 IT support requests daily through email, Jira, and in-person interactions.
- Implemented Microsoft Azure solutions to bolster network security, achieving a 40% increase in security posture.
- Streamlined order processing times, increasing customer satisfaction, and strengthening supply chain reliability.
- Led 12-person squad during Baghdad, Iraq combat deployment, achieving 100% mission success with zero safety incidents.
- Managed $1.5M asset portfolio, ensuring optimal utilization and oversight.
- Trained and mentored over 40 Marines, enhancing leadership capabilities with 15 promotions to NCO roles.
- Collaborated with multinational partners on mission planning and intelligence-sharing for complex operations.
Vanguard OS – Strategic Intelligence Platform: Created a multi-agent platform that pressure-tests assumptions, reveals strategic risks, and synthesizes options using advanced problem-structuring and competitive analysis frameworks.
Healthcare Startup - Developing "Volt Health”, a commercial software platform to bridge the gap between physician burnout and unused wearable health data.