Paris Artis
District Heights,MD
Summary
Professional with experience in customer service and childcare, adept at providing support and resolving inquiries through effective communication. Demonstrated ability to maintain accurate data entry within company systems while fostering trust-based relationships with clients. Proven skills in problem-solving and conflict resolution, ensuring customer satisfaction and repeat business opportunities. Background in early childhood education, emphasizing safety, emotional development, and positive interactions among children.
Overview
2018
2018
years of post-secondary education
Work History
Work From Home Agent
Call Center Services Inc.
District Heights
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Verified accuracy of data entry into company database system.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Assisted customers with product selection based on individual needs.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Childcare Provider
Lees Helping Hands
District Heights, MD
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted with feeding infants and toddlers during meal times.
- Assisted children in development of social, communication and problem-solving skills.
Kitchen Manager
TGI Fridays
Largo, MD
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Education
Forestville Military Academy
District Heights, MDSkills
- Phone etiquette
- Typing speed
- Goal oriented
- Aegis CRM
- Call handling
- Social media support
- Appointment scheduling
- Early childhood literacy
- Reading skills
- Housekeeping abilities
- Meal preparation
- Recreation planning
- Childcare
- Child supervision
- Emotional development
- Special needs experience
- Toilet training
- Food preparation
- Vendor relations
- Recruitment and hiring
- Attention to detail
- Customer service
- Team building
- Problem-solving
- BOH operations
Timeline
Work From Home Agent
Call Center Services Inc.
Childcare Provider
Lees Helping Hands
Kitchen Manager
TGI Fridays
Forestville Military Academy