Paris Butler
Midway Park
Summary
Professional with extensive experience in sales and customer service, adept at training and mentoring junior staff to enhance team performance. Demonstrated ability to utilize CRM tools effectively for tracking sales metrics and improving customer relationship management. Successfully resolved customer complaints while fostering positive relationships, contributing to increased sales and retention as a lead service advisor. Developed a coordinated service-to-sales process that improved collaboration across departments, ensuring a seamless customer experience.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Lead Sales Professional
Jacksonville Mitsubishi
Jacksonville
06.2015 - Current
- Trained and mentored junior sales staff, fostering a collaborative environment that encouraged professional development and teamwork.
- Utilized CRM tools to track sales performance, streamline processes, and enhance customer relationship management.
- Resolved customer complaints promptly and efficiently while maintaining positive relationships with customers.
- Increased customer sales, retention, and warranty work as the lead service advisor.
- Collaborated with other departments to ensure a consistent customer experience across all channels.
- Created a service to sales process that coordinated with the service department to increase sales and retention.
Manager in Training
Hertz Car Rental
Jacksonville, North Carolina
12.2013 - 05.2014
- Assisted in inventory management, tracking vehicle conditions and maintenance schedules to minimize downtime.
- Managed daily operations, ensuring vehicle availability and high-quality customer service standards were consistently met.
- Delegating employee assignments, monitored progress and evaluated performance.
Education
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Charlotte, NC 06.2011 - 08.2013
Associate of Arts - Psychology
Coastal Carolina Community College
Jacksonville, North Carolina, NC 08.2009 - 06.2011
Skills
- Certified in Joe Verde Sales training
- CRM utilization (VIN Solutions and Tecobi)
- Service to sales process
- Upselling techniques
- Objection handling
- Team mentorship
- Proficient in Microsoft Word, PowerPoint, and Excel
- Floor operations
- Closing techniques
Certification
- Expert level Mitsubisihi Certified
- North Carolina Life Insurance Provider
- Hertz Bronze Level Star Club achiever
- Completed Boater Safety Education Course
Affiliations
- Founded volunteer not for profit poetry organization, S.P.E.E.C.H.
Timeline
Lead Sales Professional
Jacksonville Mitsubishi
06.2015 - Current
Manager in Training
Hertz Car Rental
12.2013 - 05.2014
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
06.2011 - 08.2013
Associate of Arts - Psychology
Coastal Carolina Community College
08.2009 - 06.2011