Paris Lopez
RPM Italian
Chicago,IL
6
years of professional experience
Dependable and detail-oriented professional with hands-on experience in delivering exceptional service in fast-paced, client-focused environments. Proven ability to resolve issues efficiently, maintain a positive attitude under pressure, and build strong relationships with customers. Skilled in managing high call volumes, scheduling appointments, and handling confidential information. Committed to providing compassionate, solution-oriented support that enhances customer satisfaction and promotes organizational excellence.
Work History
Lead Hostess
2 Years 11 Months- Manage high guest volumes efficiently, optimizing seating arrangements and reducing wait times while maintaining a clean and welcoming environment.
- Train new team members on the restaurant's standards and best customer service practices.
- Demonstrate the ability to multitask and stay composed under pressure during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cabin Cleaner
7 Months- Performed thorough cleaning and sanitization of aircraft cabins, ensuring all surfaces, equipment, and passenger areas met rigorous cleanliness standards.
- Maintained high levels of attention to detail, ensuring compliance with company protocols and safety regulations.
- Managed multiple cleaning tasks efficiently within tight time frames to accommodate flight schedules.
- Handled chemical cleaning agents safely and adhered to strict safety procedures.
Passenger Service Assistant/Dispatch Assistant
8 Months- Ensured passenger safety by performing pre-flight equipment checks and adhering to strict procedural guidelines.
- Maintained clear communication with team members to ensure smooth operations and effective coordination of services.
- Assisted passengers with special needs, providing support while maintaining a calm and professional demeanor in high-pressure situations.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
Skills
Strong focus on accuracy
Team Collaboration
Consistent reliability
Effective communication
Strong organizational skills
Efficient appointment management
Service excellence
Conflict resolution
Timeline
Lead Hostess
RPM Italian
12.2021 - 11.2024Read More
Cabin Cleaner
Prospect Air Services, Inc, O'Hare Airport
05.2021 - 12.2021Read More
Passenger Service Assistant/Dispatch Assistant
Prospect Airport Services
10.2018 - 06.2019Read More