Paris Lopez
Chicago,IL
Summary
Accomplished professional with a proven track record at RPM Italian, adept in guest relations and organizational skills. Excelled in adapting to diverse environments, significantly enhancing customer satisfaction. Recognized for exceptional professionalism and multitasking abilities, ensuring seamless operations across roles. Demonstrates unparalleled adaptability and communication, fostering positive outcomes in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Lead Hostess
RPM Italian
Chicago, IL
12.2021 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible and seated patrons based on guest preferences and seating availability.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Provided patrons with estimated waiting times during peak service hours, and answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cabin Cleaner
Prospect Air Services, Inc, O'hare Airport
Chicago, IL
05.2021 - 12.2021
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Adapted quickly to changing priorities based on flight schedules or unforeseen circumstances affecting assigned tasks or aircraft availability.
- Maximized efficiency by multitasking when necessary, performing various cleaning duties simultaneously without sacrificing attention to detail or final results achieved.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Private Nanny
Maria Montemayor
Chicago, IL
12.2020 - 05.2021
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Helped children complete homework assignments and school projects.
- Monitored children's play activities to verify safety.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Babysitter
College Nannies, Sitters, And Tutors
Chicago, IL
12.2019 - 09.2020
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening up play room.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Private Nanny
Dene Brown
Chicago, IL
03.2020 - 08.2020
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
Passenger Service Assistant/Dispatch Assistant
Prospect Airport Services
Chicago, IL
10.2018 - 06.2019
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Assisted elderly passengers with boarding and deplaning, ensuring smooth travel experience for all customers.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Monitored and tracked dispatch communication systems.
Education
Associate of Arts -
Malcolm X
Chicago, ILHigh School Diploma -
Noble Street College Prep
Chicago, IL06.2017
Skills
- Guest Relations
- Professionalism
- Phone Etiquette
- Organizational Skills
- Reliability
- Multitasking Abilities
- Active Listening and Communication
- Adaptability and Flexibility
Timeline
Lead Hostess
RPM Italian
12.2021 - Current
Cabin Cleaner
Prospect Air Services, Inc, O'hare Airport
05.2021 - 12.2021
Private Nanny
Maria Montemayor
12.2020 - 05.2021
Private Nanny
Dene Brown
03.2020 - 08.2020
Babysitter
College Nannies, Sitters, And Tutors
12.2019 - 09.2020
Passenger Service Assistant/Dispatch Assistant
Prospect Airport Services
10.2018 - 06.2019
Associate of Arts -
Malcolm X
High School Diploma -
Noble Street College Prep