Paris Moore
Washington
Summary
Proven Shift Manager with a robust background at McDonald's, adept in staff training and onboarding, and excelling in customer experience management. Spearheaded team mentorship, enhancing performance by 30%. Skilled in labor and food cost control, demonstrating exceptional verbal communication and negotiation abilities. Achieved perfect attendance, underscoring reliability and dedication to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Chipotle Grill
05.2023 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
Mcdonalds
09.2020 - 01.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Shift Manager/Key Holder
Mcdonalds
04.2018 - 01.2019
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
Sales Associate
Walmart
07.2015 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
Education
Medical Office Assistance
Prospect Career College
Washington, DCHigh School Diploma -
Goodwill Excel Center
Washington06.2021
Skills
- Energetic and Enthusiastic
- Verbal and Written Communication
- Customer Experience Management
- Policy Administration
- Labor and Food Cost Control
- Food Safety and Sanitation
- Staff Management
- Scheduling and Coordinating
- Staff Training and Onboarding
- Negotiation and Conflict Resolution
- Meeting Production Goals
- POS Transactions
- Dropping Safe Cash
Certification
ServSafe Certified
Timeline
Shift Manager
Chipotle Grill
05.2023 - 01.2025
Shift Manager
Mcdonalds
09.2020 - 01.2023
Shift Manager/Key Holder
Mcdonalds
04.2018 - 01.2019
Sales Associate
Walmart
07.2015 - 01.2018
Medical Office Assistance
Prospect Career College
High School Diploma -
Goodwill Excel Center
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