Summary
Overview
Work History
Education
Skills
References
Timeline
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Paris Sullivan

Jacksonville,FL

Summary

Outgoing and friendly Barista with a proven track record of providing exceptional customer service over 5+ years. Adept at anticipating and fulfilling customer needs through strong interpersonal and organizational skills. Seeking to expand knowledge in financial literacy while embarking on a journey into new realms of adulthood.

Overview

2
2
years of professional experience

Work History

Barista

Urban Grind
06.2023 - Current
    • Pleasantly interacted with customers during hectic rushes to maintain a fun, positive environment.
    • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
    • Maintained regular and consistent attendance and punctuality.

Hostess

Restaurant Orsay
04.2023 - 10.2023
  • Organized and plotted reservations appropriate for guests' needs and an efficient restaurant flow.
  • Answered and directed over 20 phone calls daily with friendly and helpful demeanor.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests spontaneously for guests to enhance satisfaction.

Barista

Starbucks
02.2022 - 03.2023
  • Consistently upheld efficient drive-thru service by ensuring that drive-thru wait times typically remained under 60 seconds.
  • Willingly completed all training modules and necessary certification courses to upkeep appropriate credentials.
  • Built positive rapport with regulars and memorized personalized orders.

Barista

Vagabond Coffee
05.2021 - 01.2022
    • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
    • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
    • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Education

Bachelors of Music Performance - M

University of North Florida
Jacksonville, FL
05.2021

Skills

  • Conflict and complaint management
  • Task Prioritization
  • Creative Problem Solving
  • Efficient Communication
  • Team Player
  • Up-Selling
  • Exceptional Customer Service

References

Aisha Nieves, FOH Manager & Private Event Coordinator, Restaurant Orsay, aisha@restaurantorsay.com, (904) 874-3418 

Randall Tinnin, Professor of Trumpet, University of North Florida, (201) 245-2214

Timeline

Barista

Urban Grind
06.2023 - Current

Hostess

Restaurant Orsay
04.2023 - 10.2023

Barista

Starbucks
02.2022 - 03.2023

Barista

Vagabond Coffee
05.2021 - 01.2022

Bachelors of Music Performance - M

University of North Florida

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Paris Sullivan