Paris VanderZanden
Scottsdale,AZ
Summary
Enthusiastic and reliable professional taking pride in providing excellent customer service, and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server, Certified Trainer
Olive Garden - Darden Restaurants
Green Bay, WI
06.2020 - 06.2024
- Building relationships with guests and team members to create guest loyalty and a positive working environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used communication and conflict resolution skills to diffuse any guest unsatisfactory.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Monitored patrons for alcohol intake to appropriate levels and took measures to ensure safety.
- Achieved monthly sales goals by using creative strategies to promote specials, desserts, and alcoholic beverages.
- Collected payments, balanced cash receipts, and maintained accurate cash drawer.
- Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Catering Specialist
Olive Garden - Darden Restaurants
Green Bay, WI
06.2020 - 06.2024
- Led a team of catering professionals to execute seamless events, from setup to cleanup.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Delivered catered food and supplies to facility for on-time set-up.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed budgets effectively, ensuring cost-efficiency without compromising on quality or presentation.
- Provided excellent customer service throughout the planning process, addressing concerns promptly and professionally.
- Monitored food production to verify quality and consistency.
- Oversaw catering orders to verify accuracy and completeness.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained flexible work schedule to meet event needs.
Education
Emergency Medical Technician - Emergency Medical Services
Northeast Wisconsin Technical College
Green Bay, WI05.2023
High School Diploma -
Bay Port High School
Green Bay, WI06.2022
Skills
- High-volume dining
- Safe Food Handling
- Professional Appearance
- Guest Engagement
- Hospitality service expertise
- Suggestive Selling
- Allergy awareness
- Beverage Preparation
- Team Player
- Reliable and Responsible
- High Energy and Stamina
- Adaptable and Flexible
- Team Leadership
- Cool Under Pressure
- Staff Training
- Cash Handling
Certification
Updated CPR Certification
Timeline
Server, Certified Trainer
Olive Garden - Darden Restaurants
06.2020 - 06.2024
Catering Specialist
Olive Garden - Darden Restaurants
06.2020 - 06.2024
Emergency Medical Technician - Emergency Medical Services
Northeast Wisconsin Technical College
High School Diploma -
Bay Port High School