Sofia Scuderi
Summary
Enthusiastic and reliable Server who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Certified Crew Trainer
Postino Annex
Tempe, AZ
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
Babysitter/Nanny
01.2014 - Current
- As a nanny I make it a priority to keep the children I watch safe and in a positive environment
- I watch and interact with children when their parents or guardians have business obligations and/or vacations
- While watching kids I also tidy and clean their house.
Delivery Driver
Doordash
05.2020 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with customers through proactive communication and personalized service.
Host
Hole in the Wall at The Pointe Hilton
Phoenix, AZ
03.2020 - 04.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Personal Assistant to Jean Scuderi
Tru Realty
01.2019 - 08.2019
- As a personal assistant, my job was to monitor social media, on every platform provided by my employer
- I would use websites provided to input contact information and other data to be utilized on command
- It was also my task to file documents given to me and to provide organization through technology and media.
Education
Bachelor of Science - Architectural Studies
Arizona State University
Tempe, AZ05.2024
High School -
Xavier College Preparatory
05.2020
Skills
- Exceptional customer service
- Hospitality service expertise
- High-volume dining
- Tableside Etiquette
- Team Player
- Adaptable and Flexible
- High Energy and Stamina
- Food safety
References
- Joseph Tameron (480) 228-0073
- Carly Barragan (928) 201-4391
- Kori McDonough (480)861-5388
Certification
Food Handlers Certification
Arizona Title IV Alcohol Certification
Timeline
Server/Certified Crew Trainer
Postino Annex
10.2021 - Current
Delivery Driver
Doordash
05.2020 - 08.2021
Host
Hole in the Wall at The Pointe Hilton
03.2020 - 04.2020
Personal Assistant to Jean Scuderi
Tru Realty
01.2019 - 08.2019
Babysitter/Nanny
01.2014 - Current
Bachelor of Science - Architectural Studies
Arizona State University
High School -
Xavier College Preparatory