Paris Williams
Summary
Professional with experience in customer service and healthcare collaboration, effectively addressing inquiries and resolving issues to enhance patient satisfaction. Demonstrated proficiency in utilizing pharmacy management software for efficient prescription processing, contributing to improved workflow productivity. Engaged with healthcare providers to ensure accurate medication therapy management, supporting patient adherence to treatment plans. Skilled in managing customer interactions through CRM software, fostering positive relationships and improving service efficiency.
Overview
11
11
years of professional experience
2010
2010
years of post-secondary education
Work History
Remote Pharmacy Care Representative
Elevance Health
07.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall patient satisfaction and experience.
- Collaborated with healthcare providers to ensure accurate medication therapy management, improving patient adherence to treatment plans.
- Utilized pharmacy management software to process prescription orders efficiently, reducing wait times and increasing workflow productivity.
Customer Service Representative
Cigna Evernorth Services Inc
Wilkes-Barre
10.2023 - 06.2025
- Responded to customer inquiries promptly, resolving issues effectively to enhance overall service experience and satisfaction.
- Managed incoming calls and emails, ensuring accurate information delivery and fostering positive client relationships.
- Utilized CRM software to track customer interactions, contributing to improved response times and service efficiency.
Home Health Aide
Red Lion Home Care
Ardmore
01.2018 - 11.2022
- Provided compassionate personal care to patients, improving their daily living activities and enhancing overall well-being.
- Assisted patients with mobility and exercises, promoting physical health and preventing further complications.
- Monitored vital signs and reported changes to healthcare professionals, ensuring timely medical interventions when necessary.
Technical Support Representative
Sykes Enterprises, Incorporated
Ardmore
09.2014 - 03.2017
- Provided expert technical support for software and hardware issues, ensuring efficient resolutions and enhancing user satisfaction.
- Diagnosed and troubleshot complex technical problems, leveraging knowledge of systems to restore service promptly.
- Developed and maintained comprehensive documentation for support processes, improving team knowledge and resource accessibility.
- Trained and mentored new team members on technical support protocols, fostering a culture of continuous improvement and efficiency.
Education
Associate of Science -
Bucks County Community College
Newtown, PA 12.2025 - 02.2026
Pennsbury High School
Fairless Hills, PASkills
- Answering customer questions
- Resolving customer issues
- Insurance collaboration
- Technical troubleshooting
- Resolving complaints
- Submitting insurance documents
- Prescription verification
- Data entry proficiency
- HIPAA compliance
- Software troubleshooting
- Patient adherence
- Data documentation
- Health compliance
- Training and mentoring
- Team collaboration
- Patient care
- Customer service
Timeline
Associate of Science -
Bucks County Community College
12.2025 - 02.2026
Remote Pharmacy Care Representative
Elevance Health
07.2025 - Current
Customer Service Representative
Cigna Evernorth Services Inc
10.2023 - 06.2025
Home Health Aide
Red Lion Home Care
01.2018 - 11.2022
Technical Support Representative
Sykes Enterprises, Incorporated
09.2014 - 03.2017
Pennsbury High School