Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parishay Rose

Chicago,IL

Summary

Dynamic and dedicated professional with extensive experience as a Passenger Service Agent at United Ground Express. Expert in passenger assistance and customer service management, consistently resolving issues with empathy and strong problem-solving skills. Proven ability to thrive in high-pressure environments while maintaining organization and delivering exceptional service.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

United Ground Express
03.2018 - 04.2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Cashier

Target
07.2016 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Gender Studies

Wells Community Academy
Chicago, IL
06-2013

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization

Timeline

Passenger Service Agent

United Ground Express
03.2018 - 04.2025

Cashier

Target
07.2016 - 06.2017

Gender Studies

Wells Community Academy

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