Paris Soots
Tumwater,WA
Summary
Results-driven professional with expertise in streamlining operations and enhancing cash flow through effective billing management. Skilled in fostering accountability and implementing safety protocols to reduce workplace incidents. Known for successful team collaboration and multitasking in high-pressure environments, with strong capabilities in customer service and strategic planning.
Overview
4
4
years of professional experience
Work History
Open Enrollment Support Specialist(IT3)
Office of the Insurance Commissioner
Tumwater, Washington
10.2025 - Current
- Educated beneficiaries on Medicare benefits, services, and coverage options.
- Maintained up-to-date knowledge of state regulations for insurance products.
- Developed standard operating procedures to enhance team workflow efficiency.
- Handled incoming calls regarding Medigap policies and Medicare inquiries.
- Responded to consumer inquiries about policies and SHIBA program details.
- Collaborated with coworkers to meet product and service-related goals.
- Updated ORCA database with referral and complaint information.
- Assisted callers with navigating OIC website and related resources.
Business Office Manager
Puget Sound Care
Olympia, Washington
05.2022 - 10.2025
- Spearhead all business office operations, including Medicare/Medicaid billing, accounts receivable, patient admissions, and resident trust fund management.
- Streamlined billing procedures, significantly reducing aging accounts and improving cash flow.
- Partner with clinical and administrative teams to ensure seamless patient intake and discharge processes.
- Monitor insurance compliance to uphold state and federal regulatory standards.
- Implemented internal audits and documentation protocols, leading to zero deficiencies during inspections.
- Provide coaching and mentorship to administrative staff, fostering a culture of accountability and performance excellence.
Staffing Coordinator
Puget Sound Care
Tumwater, USA
05.2025 - 10.2025
- Manage end-to-end recruitment, including interviewing, credential verification, and orientation for new hires.
- Coordinate and adjust 24/7 staffing schedules for nursing and support staff to meet census and acuity needs.
- Initiated improvements in scheduling tools and processes that increased staff satisfaction and shift coverage.
- Collaborate with payroll and HR departments to ensure accurate compensation and benefits tracking.
Chair, Safety Committee
Puget Sound Care
Olympia, Washington
02.2023 - 10.2025
- Developed and enforced comprehensive safety protocols aligned with OSHA standards.
- Acted as liaison with HR to manage Workers' Compensation cases and risk mitigation efforts.
- Contributed to a measurable decrease in workplace incidents and reportable events.
Education
High School Diploma -
River Ridge High School
01.2019
Nursing Coursework
Saint Martin's University & South Puget Sound Community College
Skills
- Team collaboration
- Problem solving
- Organizational skills
- Multitasking Abilities
- Customer relations
- Customer service
- Planning
- Problem-solving
- Cultural awareness
Timeline
Open Enrollment Support Specialist(IT3)
Office of the Insurance Commissioner
10.2025 - Current
Staffing Coordinator
Puget Sound Care
05.2025 - 10.2025
Chair, Safety Committee
Puget Sound Care
02.2023 - 10.2025
Business Office Manager
Puget Sound Care
05.2022 - 10.2025
High School Diploma -
River Ridge High School
Nursing Coursework
Saint Martin's University & South Puget Sound Community College