Parker Morgan
Ogden,UT
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
years of professional experience
Work History
Manger
Culver's Restaurant
Layton, Utah
05.2024 - Current
- I was the person that manger went to when they needed something done.
- I knew and excelled at every position.
- Occasionally I was the Manager of the day.
- Responded to customer inquiries and complaints in a professional manner.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Implemented company policies consistently across all shifts.
- Ensured compliance with health and safety regulations at all times.
- Handled cash register transactions accurately while providing excellent customer service.
- Trained new employees on company policies, procedures, and job duties.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Completed opening and closing duties to facilitate business operations.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Taught staff upselling techniques to meet revenue targets.
Crew Member
Maverik Adventure's First Stop
Kaysville, Utah
08.2023 - 05.2024
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Restocked kitchen supplies including food products and utensils.
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
- Assisted management team with inventory counts of food products and beverage supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Took orders from patrons and input selections into store computer system.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Stocked shelves and cases with new or transferred items.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Layton Highschool
Layton, Utah05-2025
Skills
- Customer service
- Employee training
- Cash handling
- Inventory management
- Team building
- Performance improvement
- Crew coordination
- Decision-making capacity
- Team motivation
- Knowledge sharing
- Shift leadership
- Rules enforcement
- Workplace safety
- Staff supervision
- Coaching and mentoring
- Guest service
- Staff engagement
- Team-building activities
References
References available upon request.
Timeline
Manger
Culver's Restaurant
05.2024 - Current
Crew Member
Maverik Adventure's First Stop
08.2023 - 05.2024
High School Diploma -
Layton Highschool